FIND SOMEWHERE ELSE FOR CAT DENTAL WORK!
To sum up my recent experience I was charged over 1K for a surgery they were not capable of doing and then referred to the vet's husband to do the same procedure out of San Diego.
Back Story if you want to keep reading...
I was told my kitty needed several teeth removed and it could affect her health in serious ways if we didn't take care of it.
They asked me upon dropping her off if she needed additional teeth removed should they go for it OR call me before removing any extra teeth—(to me) this indicates they are skilled to remove her whole mouth if necessary. Turns out she needed a lot of extra teeth removed AND they WEREN'T qualified for that type of procedure so they left ALL of her teeth in, cleaned them, x-rays, and sent her off drugged up on anesthesia. She's 11 and we've been coming here since they were kittens.
I picked her up and they handed me the bill that I questioned—I ended up at the vet for an extra hour, talking to 2 front desk girls and a manager who could not give me clear answers before talking to the vet. Also, I was referred to the vet's husband who conveniently specializes in dental work, to do this same procedure all over again. However, they don't work "directly" with them either so the x-rays and tests she had done that day may not transfer to the newly-referred office. Another surprise was that the vet then realized there was an unnecessary charge on the bill of around $200 which none of the other employees who had helped me noticed(?). I left paying $1022 with the problem still existing.
I was disappointed there was no transparency before surgery. Had I known there was a vet who specializes in the dental work we needed, I would have gladly gone there for the procedure. Now the poor kitty still has her crappy teeth in her mouth and we have to recover from this financial setback before taking care of it, so in the end it affects her the most which is very unsettling as most pet owners would understand.
Also, I typically opt out of leaving bad reviews but I hope this will help people get a second opinion, especially with cat dental work at this location.
I want also want to address the response from the vet below. They contacted me shortly after my experience about a check-up for my other cat and I expressed my disappointment and lost of trust during that call. They have my name and number on file as well so in my opinion they should be contacting me if they are concerned about their review.
Blue k
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February 06, 2024
Thanks for taking such good care of Orion , he was my best friend for 11 amazing epic adventures and beyond. Best friends ova the rainbow 🌈 and I miss him way to much ~¿~ 💓
Alexia Beeler
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March 14, 2024
I have been going here since my nine year old goldendoodle was a baby. All of the staff genuinely care about my pup AND me. When I make an appointment, they ask for my preferred vet and never I care who it’s with. Everyone there is amazing. From who checks us in, to the vet tech, to the vet. I love them all.
Betty Ronayne
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January 19, 2024
Carlsbad Animal Hospital has provided excellent and compassionate care for my cats over several years. Dr. Andrea is knowledgeable and skilled and takes time to answer questions and discuss options. The highly trained professional staff share the Clinic's dedication to quality care.
Anne Renaker
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March 07, 2024
We are in Carlsbad visiting from MN. Our golden doodle had an urgent issue that needed to be addressed. We were scheduled within 24 hours & our care was comprehensive & delivered with compassion. Thank you to the team & Dr. Goode.
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FIND SOMEWHERE ELSE FOR CAT DENTAL WORK! To sum up my recent experience I was charged over 1K for a surgery they were not capable of doing and then referred to the vet's husband to do the same procedure out of San Diego. Back Story if you want to keep reading... I was told my kitty needed several teeth removed and it could affect her health in serious ways if we didn't take care of it. They asked me upon dropping her off if she needed additional teeth removed should they go for it OR call me before removing any extra teeth—(to me) this indicates they are skilled to remove her whole mouth if necessary. Turns out she needed a lot of extra teeth removed AND they WEREN'T qualified for that type of procedure so they left ALL of her teeth in, cleaned them, x-rays, and sent her off drugged up on anesthesia. She's 11 and we've been coming here since they were kittens. I picked her up and they handed me the bill that I questioned—I ended up at the vet for an extra hour, talking to 2 front desk girls and a manager who could not give me clear answers before talking to the vet. Also, I was referred to the vet's husband who conveniently specializes in dental work, to do this same procedure all over again. However, they don't work "directly" with them either so the x-rays and tests she had done that day may not transfer to the newly-referred office. Another surprise was that the vet then realized there was an unnecessary charge on the bill of around $200 which none of the other employees who had helped me noticed(?). I left paying $1022 with the problem still existing. I was disappointed there was no transparency before surgery. Had I known there was a vet who specializes in the dental work we needed, I would have gladly gone there for the procedure. Now the poor kitty still has her crappy teeth in her mouth and we have to recover from this financial setback before taking care of it, so in the end it affects her the most which is very unsettling as most pet owners would understand. Also, I typically opt out of leaving bad reviews but I hope this will help people get a second opinion, especially with cat dental work at this location. I want also want to address the response from the vet below. They contacted me shortly after my experience about a check-up for my other cat and I expressed my disappointment and lost of trust during that call. They have my name and number on file as well so in my opinion they should be contacting me if they are concerned about their review.
Thanks for taking such good care of Orion , he was my best friend for 11 amazing epic adventures and beyond. Best friends ova the rainbow 🌈 and I miss him way to much ~¿~ 💓
I have been going here since my nine year old goldendoodle was a baby. All of the staff genuinely care about my pup AND me. When I make an appointment, they ask for my preferred vet and never I care who it’s with. Everyone there is amazing. From who checks us in, to the vet tech, to the vet. I love them all.
Carlsbad Animal Hospital has provided excellent and compassionate care for my cats over several years. Dr. Andrea is knowledgeable and skilled and takes time to answer questions and discuss options. The highly trained professional staff share the Clinic's dedication to quality care.
We are in Carlsbad visiting from MN. Our golden doodle had an urgent issue that needed to be addressed. We were scheduled within 24 hours & our care was comprehensive & delivered with compassion. Thank you to the team & Dr. Goode.