My wife Jennifer is a relief Veterinarian Technician and works shifts there from time to time.We don’t have a regular veterinarian for our old
man Wrigley, a Dalmatian 12 years old. He is having issues and she brought him with her to work a shift. They looked at him and took amazing care of him. They are amazing people there. Don’t hesitate to visit there clinic. Top notch staff and veterinarian!!!!
Jeff Krauss
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April 17, 2024
Edit - Their response is a complete lie as well. They apologized to both my partner and myself and tried to claim their technician made the mistake. Now they’re just outright lying. To the owners: you should learn from this experience not lie deny it and gaslight people. Either your staff is lying to you or you are liars. Jennifer is the one who made the apology to both Jacky and myself. Additionally, it was never explained that it was a contraindication, nor did you make any attempt to educate. The gabapentin was already prescribed so you did not offer any alternate medication either. Stop lying to people.
Original post: They absolutely lie and tell you bloodwork is California law when it is not for prescriptions. I sincerely hope people read this so they are not tricked by this unethical practice. This happened on multiple occasions…
Only when I called them out and asked which California law they are referring to did they admit that there is in fact, no law. The only law is annual visits.
I used this vet for many years and unfortunately in the past few, they have become dishonest and shady. $1200 dental quotes ended up being $2400. It’s very sad too because they did not used to be this way.
During a visit today - when trying to refill a prescription, I was told by California law bloodwork had to be done for over $200.
Additionally after questioning, they came back with a different blood work “package”for half the price and said that was all which was necessary. This itself is unethical by not giving the choice to the customer initially - trying to pretend as if their most expensive is the only one.
It’s unthinkable to lie and say something is California state law so that people cannot make the proper choice for their pet because they do not think they have one. I simply called ABC vet clinic (very close) and got an appointment/prescription instantly without blood work. (I was also told very frankly the truth about California law)
Please do not support this business and go
somewhere that loves animals enough to look out for their best interest, not lining their pockets with profits .
To the owners of San Marcos veterinary clinic : if you have to lie to people to make money, it only shows how low your confidence is in your ability to do proper business. Shame on you. You are being reported to California state boards.
Al Sanders
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January 20, 2024
My Mini-Pincher was the love of my life. I raised her from 6 weeks old. When she needed surgery during the holiday's no vet would work on her in Arizona or Southern CA except San Marcos. They gave my girl the best care possible
Paisley Parker
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November 30, 2023
This vet scams customers so would never trust my animal here. We specifically made an appointment here for our dogs teeth cleaning because we were quoted a fee we were comfortable with, we told them our dogs age, weight, health info on phone. When we arrived we had to wait for almost 30 minutes past our appointment before anyone saw us which for our anxious rescue totally sucks. We were then told the procedure was going to be double the amount we were quoted and they wouldn’t even give us an itemized receipt. The way they tried to justify additional costs was so shady and they kept changing their story. They then proceeded to force us to pay $65 for our visit even though we weren’t going through with the procedure. Both my husband and I felt totally taken advantage of and would never return here.
Barry Wallace
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March 20, 2024
Dr. Smolen is the best! It’s so refreshing to have a vet who shows a genuine interest in both you and your pet and who doesn’t try to upsell you. We highly recommend her for all your pet needs!
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145 S Rancho Santa Fe Rd, San Marcos, CA 92078, USA
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My wife Jennifer is a relief Veterinarian Technician and works shifts there from time to time.We don’t have a regular veterinarian for our old man Wrigley, a Dalmatian 12 years old. He is having issues and she brought him with her to work a shift. They looked at him and took amazing care of him. They are amazing people there. Don’t hesitate to visit there clinic. Top notch staff and veterinarian!!!!
Edit - Their response is a complete lie as well. They apologized to both my partner and myself and tried to claim their technician made the mistake. Now they’re just outright lying. To the owners: you should learn from this experience not lie deny it and gaslight people. Either your staff is lying to you or you are liars. Jennifer is the one who made the apology to both Jacky and myself. Additionally, it was never explained that it was a contraindication, nor did you make any attempt to educate. The gabapentin was already prescribed so you did not offer any alternate medication either. Stop lying to people. Original post: They absolutely lie and tell you bloodwork is California law when it is not for prescriptions. I sincerely hope people read this so they are not tricked by this unethical practice. This happened on multiple occasions… Only when I called them out and asked which California law they are referring to did they admit that there is in fact, no law. The only law is annual visits. I used this vet for many years and unfortunately in the past few, they have become dishonest and shady. $1200 dental quotes ended up being $2400. It’s very sad too because they did not used to be this way. During a visit today - when trying to refill a prescription, I was told by California law bloodwork had to be done for over $200. Additionally after questioning, they came back with a different blood work “package”for half the price and said that was all which was necessary. This itself is unethical by not giving the choice to the customer initially - trying to pretend as if their most expensive is the only one. It’s unthinkable to lie and say something is California state law so that people cannot make the proper choice for their pet because they do not think they have one. I simply called ABC vet clinic (very close) and got an appointment/prescription instantly without blood work. (I was also told very frankly the truth about California law) Please do not support this business and go somewhere that loves animals enough to look out for their best interest, not lining their pockets with profits . To the owners of San Marcos veterinary clinic : if you have to lie to people to make money, it only shows how low your confidence is in your ability to do proper business. Shame on you. You are being reported to California state boards.
My Mini-Pincher was the love of my life. I raised her from 6 weeks old. When she needed surgery during the holiday's no vet would work on her in Arizona or Southern CA except San Marcos. They gave my girl the best care possible
This vet scams customers so would never trust my animal here. We specifically made an appointment here for our dogs teeth cleaning because we were quoted a fee we were comfortable with, we told them our dogs age, weight, health info on phone. When we arrived we had to wait for almost 30 minutes past our appointment before anyone saw us which for our anxious rescue totally sucks. We were then told the procedure was going to be double the amount we were quoted and they wouldn’t even give us an itemized receipt. The way they tried to justify additional costs was so shady and they kept changing their story. They then proceeded to force us to pay $65 for our visit even though we weren’t going through with the procedure. Both my husband and I felt totally taken advantage of and would never return here.
Dr. Smolen is the best! It’s so refreshing to have a vet who shows a genuine interest in both you and your pet and who doesn’t try to upsell you. We highly recommend her for all your pet needs!