Staff was very positive, patient, considered, comforting when I brought my Toby in for Mass removal on his chest & teeth cleaning plus extractions. They explained everything before keep me informed during and after surgery. I am deeply grateful for your Service! Thumbs đź‘Ť up
Laurie Ellertson
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December 12, 2024
I had to put my precious Woody to sleep. He was very old and was having seizures and could barely walk. The staff and the Vet were so kind and compassionate. It's such a difficult thing to do, they made us both as comfortable as could be. I thank them for their kindness.
Jasmin Cruz
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January 25, 2025
Service was quick and affordable however, Hayley and Matt were pretty unprofessional. It’s okay to make mistakes or forget a detail but refusing to accept accountability and having a poor attitude is pretty unacceptable for a paying client. Asking questions shouldn’t be seen as an issue or a “situation that needs to be defused”. Hayley already seemed like she didn’t want to be there on and Matt felt like it was necessary to insert himself into the conversation and continuously speak over me even after asking him to stop politely. I prefer quality care at a higher price than to deal with employees who don’t like their job just for cheaper vaccines. Pretty disappointed with the first impression their office provided as the other vet techs seemed to be more polite and happy to be there than the actual receptionist.
Chels
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November 28, 2024
Ah, the post-COVID era—a time when you'd expect businesses to open their doors and welcome clients inside. But not this place! No, they’ve taken the bold step of keeping customers confined to their cars, transforming a routine vet visit into an hour-long tailgate party. Efficiency at its finest.
And let’s talk about the vet—a true renaissance man. Forget caring for animals; he’s mastered the art of greasy salesmanship, peddling unnecessary tests and procedures with the finesse of a used car dealer trying to unload a lemon. My dog had bladder stones, and he graciously offered to *not* perform the surgery—for a mere $5,000. A real bargain compared to the $1,500 I actually paid elsewhere. Who needs competence when you can have a scam?
As for the front desk staffer, her attitude matches her appearance—both dripping with charm. Rudeness has never looked so fitting. Truly, a clinic that sets the bar low and still manages to trip over it.
Cindy Dreibelbis
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June 25, 2024
Our Foster pup, Smokey, is a new patient with Bastet. We’ve had a great experience thus far. We had a brief concern when Smokey weighed in 6 lbs less than his original weight! Had him reweighed with same result. Voice our concern given we have been trying to put weight on…he’s a leggy 8 year old husky weighing in (originally) @ 47 lbs (41 on Bastet) Maybe put a sign by the scale? We were not told the scale was off around 5 lbs (even tho we voiced our concern to gal who weighed him and the vet tech who examined him) When the Vet came in…voiced concern to him and he immediately informed us about the scale. 🤪 That aside, the staff is friendly and helpful! The tech helped get Smokey into car after appt. Small,strip mall location, which I personally like. Don’t feel like you are paying for a fancy facility. Great vibe…obvious the entire staff are animal LOVERS.
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1682 Greenfield Dr, El Cajon, CA 92021, USA
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Staff was very positive, patient, considered, comforting when I brought my Toby in for Mass removal on his chest & teeth cleaning plus extractions. They explained everything before keep me informed during and after surgery. I am deeply grateful for your Service! Thumbs đź‘Ť up
I had to put my precious Woody to sleep. He was very old and was having seizures and could barely walk. The staff and the Vet were so kind and compassionate. It's such a difficult thing to do, they made us both as comfortable as could be. I thank them for their kindness.
Service was quick and affordable however, Hayley and Matt were pretty unprofessional. It’s okay to make mistakes or forget a detail but refusing to accept accountability and having a poor attitude is pretty unacceptable for a paying client. Asking questions shouldn’t be seen as an issue or a “situation that needs to be defused”. Hayley already seemed like she didn’t want to be there on and Matt felt like it was necessary to insert himself into the conversation and continuously speak over me even after asking him to stop politely. I prefer quality care at a higher price than to deal with employees who don’t like their job just for cheaper vaccines. Pretty disappointed with the first impression their office provided as the other vet techs seemed to be more polite and happy to be there than the actual receptionist.
Ah, the post-COVID era—a time when you'd expect businesses to open their doors and welcome clients inside. But not this place! No, they’ve taken the bold step of keeping customers confined to their cars, transforming a routine vet visit into an hour-long tailgate party. Efficiency at its finest. And let’s talk about the vet—a true renaissance man. Forget caring for animals; he’s mastered the art of greasy salesmanship, peddling unnecessary tests and procedures with the finesse of a used car dealer trying to unload a lemon. My dog had bladder stones, and he graciously offered to *not* perform the surgery—for a mere $5,000. A real bargain compared to the $1,500 I actually paid elsewhere. Who needs competence when you can have a scam? As for the front desk staffer, her attitude matches her appearance—both dripping with charm. Rudeness has never looked so fitting. Truly, a clinic that sets the bar low and still manages to trip over it.
Our Foster pup, Smokey, is a new patient with Bastet. We’ve had a great experience thus far. We had a brief concern when Smokey weighed in 6 lbs less than his original weight! Had him reweighed with same result. Voice our concern given we have been trying to put weight on…he’s a leggy 8 year old husky weighing in (originally) @ 47 lbs (41 on Bastet) Maybe put a sign by the scale? We were not told the scale was off around 5 lbs (even tho we voiced our concern to gal who weighed him and the vet tech who examined him) When the Vet came in…voiced concern to him and he immediately informed us about the scale. 🤪 That aside, the staff is friendly and helpful! The tech helped get Smokey into car after appt. Small,strip mall location, which I personally like. Don’t feel like you are paying for a fancy facility. Great vibe…obvious the entire staff are animal LOVERS.