I was referred to Best Friends by my neighbor. I'm so glad we came here. Dr. Rollason is the best. He's compassionate, caring, takes time to explain everything in lamens terms. He consistently gives us options and doesn't recommend unnecessary procedures. The staff has always been friendly and caring. Lifelong vet :)
Josh Hoffman
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December 15, 2023
Used to be a great place to take our pets. Under new ownership and it free reeeeeally shows, in the worst possible ways. The actual veterinarian is still great, but the majority of you and your pet's interactions are with the rest of the system in place here. Not worth it.
Really disappointed to have to look elsewhere for care, because I used to feel good coming here.
Ana Schram
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December 10, 2023
We had to let our Marley go, everyone one was kind, special thanks to Dr Travis, your genuine caring was notice and appreciated.
Aleksandra Shut
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September 16, 2023
I am deeply disappointed with my recent experience at the Best Veterinary Clinic. I have been a loyal customer for years, and when my dog had an issue with his left leg, I rushed him in for an emergency visit, for which I paid a hefty $800, including X-rays. However, my frustration began when the X-ray report came back, and the clinic essentially told me, "The Xray is normal so we don't know what's wrong with your dog."
During this time, my dog was in severe distress, crying incessantly, refusing to eat or drink, and trembling with pain. It was heart-wrenching to see him suffer like this. When I called the clinic again to express my concerns and inform them that my dog was still in a terrible condition, the person on the phone displayed a complete lack of empathy and essentially repeated, "We don't know what's wrong; take him to an emergency clinic." They never called me back or followed up on how my dog was doing.
As a loyal customer, I expected better treatment and a more caring approach in such a critical situation. It was clear to me that this clinic was unable or unwilling to provide the help my beloved pet needed. In desperation, I sought a second opinion from another veterinarian, and to my astonishment, they promptly identified a spike in my dog's paw.
I am not someone who readily writes negative reviews, but this situation left me with no choice.
Maureen Martin
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February 08, 2024
I don't know what's typical around here, but I went there for a cat's ear infection and was charged $500. I suspect there are more affordable vets in the area. I will keep looking.
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14861 Pomerado Rd, Poway, CA 92064, USA
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I was referred to Best Friends by my neighbor. I'm so glad we came here. Dr. Rollason is the best. He's compassionate, caring, takes time to explain everything in lamens terms. He consistently gives us options and doesn't recommend unnecessary procedures. The staff has always been friendly and caring. Lifelong vet :)
Used to be a great place to take our pets. Under new ownership and it free reeeeeally shows, in the worst possible ways. The actual veterinarian is still great, but the majority of you and your pet's interactions are with the rest of the system in place here. Not worth it. Really disappointed to have to look elsewhere for care, because I used to feel good coming here.
We had to let our Marley go, everyone one was kind, special thanks to Dr Travis, your genuine caring was notice and appreciated.
I am deeply disappointed with my recent experience at the Best Veterinary Clinic. I have been a loyal customer for years, and when my dog had an issue with his left leg, I rushed him in for an emergency visit, for which I paid a hefty $800, including X-rays. However, my frustration began when the X-ray report came back, and the clinic essentially told me, "The Xray is normal so we don't know what's wrong with your dog." During this time, my dog was in severe distress, crying incessantly, refusing to eat or drink, and trembling with pain. It was heart-wrenching to see him suffer like this. When I called the clinic again to express my concerns and inform them that my dog was still in a terrible condition, the person on the phone displayed a complete lack of empathy and essentially repeated, "We don't know what's wrong; take him to an emergency clinic." They never called me back or followed up on how my dog was doing. As a loyal customer, I expected better treatment and a more caring approach in such a critical situation. It was clear to me that this clinic was unable or unwilling to provide the help my beloved pet needed. In desperation, I sought a second opinion from another veterinarian, and to my astonishment, they promptly identified a spike in my dog's paw. I am not someone who readily writes negative reviews, but this situation left me with no choice.
I don't know what's typical around here, but I went there for a cat's ear infection and was charged $500. I suspect there are more affordable vets in the area. I will keep looking.