Extremely Disappointing Experience
I am very disappointed with Hellen Woodward Club Pet. I had to cancel my trip due to a family emergency, and I contacted them three months before the booking date to cancel my pet’s reservation. Despite giving plenty of notice, they refused to refund my $75 deposit.
It seems they are only after your money and have no consideration for their customers or understanding of personal situations. Their lack of customer service is astounding. I was a loyal client, but after this experience, I will never use their services again. Save yourself the hassle and find a more understanding and flexible boarding facility.
Marco Tassara
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April 16, 2024
Dogs came back emotionally as if we never left them. That's a sign of amazing care. They are exhausted and happy. Happy dogs happy life.
naomi woods
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May 28, 2024
They took great care of my 7month old puppy. She was sick and they helped her. I would always leave my dog there whenever I need to.
Caitlin Malone
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May 07, 2023
Do not trust your animals with them. We will never be back. The manager is on a power trip and they do not answer the phone or return calls in a timely manner (specifically, days of
not calling back, not hours). Our animals did not receive the extra care we paid for, specifically swimming. This is a disgrace to Helen Woodward Animal Center and they should not be affiliated.
Trevor B
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December 19, 2021
Club Pet is one of best places to board your dog in San Diego. We actually adopted our dog from this same facility (Helen Woodward), and they did an incredible job training our puppy prior to her adoption. It's a no-brainer to use this excellent facility to care for our dog when we are away. She wags her tail every single time she walks in the doors despite several prolonged stays here over the years. I highly recommend and endorse this wonderful facility, your dog will be well cared for and safe!
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6525 Helen Woodward Way ste a, Rancho Santa Fe, CA 92067, USA
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Extremely Disappointing Experience I am very disappointed with Hellen Woodward Club Pet. I had to cancel my trip due to a family emergency, and I contacted them three months before the booking date to cancel my pet’s reservation. Despite giving plenty of notice, they refused to refund my $75 deposit. It seems they are only after your money and have no consideration for their customers or understanding of personal situations. Their lack of customer service is astounding. I was a loyal client, but after this experience, I will never use their services again. Save yourself the hassle and find a more understanding and flexible boarding facility.
Dogs came back emotionally as if we never left them. That's a sign of amazing care. They are exhausted and happy. Happy dogs happy life.
They took great care of my 7month old puppy. She was sick and they helped her. I would always leave my dog there whenever I need to.
Do not trust your animals with them. We will never be back. The manager is on a power trip and they do not answer the phone or return calls in a timely manner (specifically, days of not calling back, not hours). Our animals did not receive the extra care we paid for, specifically swimming. This is a disgrace to Helen Woodward Animal Center and they should not be affiliated.
Club Pet is one of best places to board your dog in San Diego. We actually adopted our dog from this same facility (Helen Woodward), and they did an incredible job training our puppy prior to her adoption. It's a no-brainer to use this excellent facility to care for our dog when we are away. She wags her tail every single time she walks in the doors despite several prolonged stays here over the years. I highly recommend and endorse this wonderful facility, your dog will be well cared for and safe!