Took our 14yo boy Bronson there he has Cushings disease and needed periodic random ATCH testing. First they quoted us at $382 for the test, which is higher than most places already but we still agreed since its location was close by our house. Then while in there about to give them the dog on the 1st ATCH they tell me there is a $10 biohazard fee. I found that odd since no other vet does that but agreed anyways. The next time we took him in for the 2nd ATCH test they notified me there will be an additional separate “medicine fee” next time we bring him. I told them that is the ATCH test itself and you can’t itemize the test. The ATCH test consists of two blood draws one pre meds one post meds, also one medication administration and then your lab results w/ the housing of the dog for 2hrs during the test. The $382+10 should be well enough to cover the test. No this greedy business with non resident vets wants to charge EXTRA for the medicine. I then ask well what am I getting then for the $382? They told me that is ONLY the cost of the test results from the lab which is 100% false and I know that for a fact no matter what they claim. My prior vet uses the same exact lab as them, no biohazard fee and its $355 total. If the lab actually charged $382 for labs the. My prior vet would be coming out of pocket which they obviously aren’t. I called MANY other vets and not ONE of them itemizes the bill. Then when I asked why they are trying to do this and take advantage of us and others they just repeat that “its a new policy” and I told them we dont want to keep visiting a vet that had a “new policy” and new made up fees everytime we visit. The vet we saw there is just a substitute filler vet, not even a permanent vet there, we never ONCE talked to the main vet there nor did they ever even ask if we had meds or needed a new prescription. Get this, for all that money they did NOT call us with the results BOTH times. We had to call them and ask for the lab results. One was 5 days after the test and all they did was make excuses. Then we were told they are gonna tell the staff to do better, I said we spent almost $900 and we cant even get a phone call? We cant talk to a doctor about our concerns? They even told me they just email clients sometimes and don't call….which I got an email after calling them asking for results and would you believe the lab work was NOT included in the email? The unprofessionalism of this place is absolutely astonishing! The facility is tiny and not super clean like you would expect for such little to clean. Seems the staff is a bunch of college girls and the resident doctor doesn’t ever seem to be there. We went there 3 separate times and not once was the real doctor there. The lady at the front desk who’s name starts with an M is super rude and she is the “its a new policy” person. Which is really just them moving the goal posts to be more greedy without even explaining what Im getting for the $394. Oh and after my dogs last ATCH test he was peeing blood twice after the test which has NEVER happened anywhere else, that was the final straw going here. We really wanted to like this place and its real close to our house, would have been awesome and we would have been returning clients as cushings is expensive to treat. So they would have made a lot of money. One more thing they refused to give us the “new patient exam” special advertised on their website. When asked why we are not eligible we were told “Because you brought your dog in with some concerns” mind you NO meds OR treatment were given. We simply spoke and gave them records to review and that makes you not eligible apparently. So they want you to take your dog to the vet for no reason at all and maybe just maybe they will honor the new patient discount! This place is horrible and I hope they go out of business. I could say more but Im tired of wasting my time already typing all this. Dont go here unless you don't mind shenanigans. Also to the vet dont bother replying to this and lying to save face everything I typed is 100% what happened.
Mr&Mrs Willis
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January 27, 2025
My Love of my Life ( My Beautiful Kitty ) he was sick for almost 2 years. After other Vets and lots of $$$, Dr. Becca Hasak told me we would keep trying until my baby was better. She gave me a pill he refused to take BUT then Dr. Hasak gave me some liquid and he was better in 2 weeks. 2 weeks 🤯, he’d been sick for 2 years.
I’m still blown away ….
These people are sent to me & my Kitty from God.. so Thank you God!! I am Blessed 😇
Daena Goodwin
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January 17, 2025
My husband and I took our little nugget to that fabulous place. We enjoyed the customer service really clean. The doctor was spectacular. The staff were amazing our doggy going with them being away from mommy and daddy. Our baby is a little pug. Who’s 2 1/half years old that was treated for an eye And came home. Feeling good and continues to do good. Definitely recommend that place for any for baby parents.
Mary
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February 18, 2025
We’ve been bringing our dog here for 2 years and always have a great experience. They are always on schedule and everyone is friendly and helpful.
Rebecca Cisneros
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March 01, 2025
This was our first visit and will not be our last! They were so nice and great with out two cats. I had been using the same vet for 30+ years with my animals and felt it was time for change. So glad we did!
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Took our 14yo boy Bronson there he has Cushings disease and needed periodic random ATCH testing. First they quoted us at $382 for the test, which is higher than most places already but we still agreed since its location was close by our house. Then while in there about to give them the dog on the 1st ATCH they tell me there is a $10 biohazard fee. I found that odd since no other vet does that but agreed anyways. The next time we took him in for the 2nd ATCH test they notified me there will be an additional separate “medicine fee” next time we bring him. I told them that is the ATCH test itself and you can’t itemize the test. The ATCH test consists of two blood draws one pre meds one post meds, also one medication administration and then your lab results w/ the housing of the dog for 2hrs during the test. The $382+10 should be well enough to cover the test. No this greedy business with non resident vets wants to charge EXTRA for the medicine. I then ask well what am I getting then for the $382? They told me that is ONLY the cost of the test results from the lab which is 100% false and I know that for a fact no matter what they claim. My prior vet uses the same exact lab as them, no biohazard fee and its $355 total. If the lab actually charged $382 for labs the. My prior vet would be coming out of pocket which they obviously aren’t. I called MANY other vets and not ONE of them itemizes the bill. Then when I asked why they are trying to do this and take advantage of us and others they just repeat that “its a new policy” and I told them we dont want to keep visiting a vet that had a “new policy” and new made up fees everytime we visit. The vet we saw there is just a substitute filler vet, not even a permanent vet there, we never ONCE talked to the main vet there nor did they ever even ask if we had meds or needed a new prescription. Get this, for all that money they did NOT call us with the results BOTH times. We had to call them and ask for the lab results. One was 5 days after the test and all they did was make excuses. Then we were told they are gonna tell the staff to do better, I said we spent almost $900 and we cant even get a phone call? We cant talk to a doctor about our concerns? They even told me they just email clients sometimes and don't call….which I got an email after calling them asking for results and would you believe the lab work was NOT included in the email? The unprofessionalism of this place is absolutely astonishing! The facility is tiny and not super clean like you would expect for such little to clean. Seems the staff is a bunch of college girls and the resident doctor doesn’t ever seem to be there. We went there 3 separate times and not once was the real doctor there. The lady at the front desk who’s name starts with an M is super rude and she is the “its a new policy” person. Which is really just them moving the goal posts to be more greedy without even explaining what Im getting for the $394. Oh and after my dogs last ATCH test he was peeing blood twice after the test which has NEVER happened anywhere else, that was the final straw going here. We really wanted to like this place and its real close to our house, would have been awesome and we would have been returning clients as cushings is expensive to treat. So they would have made a lot of money. One more thing they refused to give us the “new patient exam” special advertised on their website. When asked why we are not eligible we were told “Because you brought your dog in with some concerns” mind you NO meds OR treatment were given. We simply spoke and gave them records to review and that makes you not eligible apparently. So they want you to take your dog to the vet for no reason at all and maybe just maybe they will honor the new patient discount! This place is horrible and I hope they go out of business. I could say more but Im tired of wasting my time already typing all this. Dont go here unless you don't mind shenanigans. Also to the vet dont bother replying to this and lying to save face everything I typed is 100% what happened.
My Love of my Life ( My Beautiful Kitty ) he was sick for almost 2 years. After other Vets and lots of $$$, Dr. Becca Hasak told me we would keep trying until my baby was better. She gave me a pill he refused to take BUT then Dr. Hasak gave me some liquid and he was better in 2 weeks. 2 weeks 🤯, he’d been sick for 2 years. I’m still blown away …. These people are sent to me & my Kitty from God.. so Thank you God!! I am Blessed 😇
My husband and I took our little nugget to that fabulous place. We enjoyed the customer service really clean. The doctor was spectacular. The staff were amazing our doggy going with them being away from mommy and daddy. Our baby is a little pug. Who’s 2 1/half years old that was treated for an eye And came home. Feeling good and continues to do good. Definitely recommend that place for any for baby parents.
We’ve been bringing our dog here for 2 years and always have a great experience. They are always on schedule and everyone is friendly and helpful.
This was our first visit and will not be our last! They were so nice and great with out two cats. I had been using the same vet for 30+ years with my animals and felt it was time for change. So glad we did!