I adopted my dog via a foundation that used this clinic to microchip and neutered my dog. Honestly everything went well until last week (2.5 years later) when I go to a new Vet. They could not find a microchip and they even did an x-ray. No Microchip to be found. I contacted the foundation and they are going to make it right but they also informed me they stopped using this clinic. Please be careful and verify your animal is actually microchipped. Never going here lost my trust immediately.
DAVID MCGHEE
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December 12, 2023
I have been taking our dog to this veterinarian grooming services for several years now I had an appointment this morning to bring our dog in for grooming services as well as vaccination shots. I made the appointment yesterday told that needed to come in before noon. We had received a phone call earlier asking if I could come in at 10:30 AM. I contacted the facility at approximately 11 AM told him that I wouldn’t be there until approximately noon if that was still OK they put me on hold Told me yes I could go ahead and come in for the grooming services as well as the vaccination shots that were required when I showed up they told me that the grooming services were not available today at all that I could come back on a different date I told him that I had already spoke with someone less than an hour ago asking if I could come in they verified yes that I could but yet when I arrive, they told me that they were completely booked up This is not the first time I’ve had it that incident with this facility and if you read some of the other reviews, you can understand the frustration so I asked to talk to the owner she was there helping another client. She didn’t even acknowledge that she was going to talk to me she continue to go back-and-forth Between the back room, and the front never acknowledging that she would take a moment to talk to me I finally got frustrated and was expecting a phone call back from her which never happened so definitely not going back and will be looking for a different vet. Already found a different grooming service and very happy with the parking spot in Chula Vista they were able to take me Fairly quickly and did a fabulous job of the grooming dog
Angelica Franklin
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February 14, 2024
Brought my dog due to her injecting rat poison. As I walk in there was one girl in the front and one hiding. Not one of them greeted us. The one girl in the front walked towards us said “hi” and then went to the back to go hug the other girl. Once she was done she came over and said to fill out paperwork. As we did she said “you can’t stop we can’t help you”
Isn’t this an emergency clinic?? No helpful information was provided no direction on where to go. Absolutely the worst possible customer service experience.
Community Cat Foundation
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March 01, 2024
Easy to obtain appointments for rescued cats. Wonderful care and clear explanations of treatment recommendations. Courteous and friendly staff. Vet techs very knowledgeable. Saturday hours very helpful.
Gerry Bushnell
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April 08, 2024
Dr. B. and her team treats you and your fur baby like family. They give so much love to your baby while taking care of her/him.
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2260 Otay Lakes Rd #113, Chula Vista, CA 91915, USA
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I adopted my dog via a foundation that used this clinic to microchip and neutered my dog. Honestly everything went well until last week (2.5 years later) when I go to a new Vet. They could not find a microchip and they even did an x-ray. No Microchip to be found. I contacted the foundation and they are going to make it right but they also informed me they stopped using this clinic. Please be careful and verify your animal is actually microchipped. Never going here lost my trust immediately.
I have been taking our dog to this veterinarian grooming services for several years now I had an appointment this morning to bring our dog in for grooming services as well as vaccination shots. I made the appointment yesterday told that needed to come in before noon. We had received a phone call earlier asking if I could come in at 10:30 AM. I contacted the facility at approximately 11 AM told him that I wouldn’t be there until approximately noon if that was still OK they put me on hold Told me yes I could go ahead and come in for the grooming services as well as the vaccination shots that were required when I showed up they told me that the grooming services were not available today at all that I could come back on a different date I told him that I had already spoke with someone less than an hour ago asking if I could come in they verified yes that I could but yet when I arrive, they told me that they were completely booked up This is not the first time I’ve had it that incident with this facility and if you read some of the other reviews, you can understand the frustration so I asked to talk to the owner she was there helping another client. She didn’t even acknowledge that she was going to talk to me she continue to go back-and-forth Between the back room, and the front never acknowledging that she would take a moment to talk to me I finally got frustrated and was expecting a phone call back from her which never happened so definitely not going back and will be looking for a different vet. Already found a different grooming service and very happy with the parking spot in Chula Vista they were able to take me Fairly quickly and did a fabulous job of the grooming dog
Brought my dog due to her injecting rat poison. As I walk in there was one girl in the front and one hiding. Not one of them greeted us. The one girl in the front walked towards us said “hi” and then went to the back to go hug the other girl. Once she was done she came over and said to fill out paperwork. As we did she said “you can’t stop we can’t help you” Isn’t this an emergency clinic?? No helpful information was provided no direction on where to go. Absolutely the worst possible customer service experience.
Easy to obtain appointments for rescued cats. Wonderful care and clear explanations of treatment recommendations. Courteous and friendly staff. Vet techs very knowledgeable. Saturday hours very helpful.
Dr. B. and her team treats you and your fur baby like family. They give so much love to your baby while taking care of her/him.