We left our dogs Duke and Chloe with holiday pet hotel for 7 days over Christmas. Chloe had a UTI and I gave them the medicine and instructed them to give her 1.5 pills every 24 hours. When we picked them up, Chloe still had a UTI. There’s no possible way that they gave her the meds like they were supposed to. The dogs were so dehydrated when they got home, they drank all of the water in both of their water dishes. They’ve been really clingy and anxious since we picked them up which isn’t normal for them. Duke hasn’t been eating - also not normal for them. Both dogs reeked of urine at pickup and they washed the 2 blankets that we left with them which means they peed all over them (which they only would’ve done if the pet boarding people didn’t take them out to potty like they were supposed to). They neglected our dogs. We will never leave our pets with you guys again.
WLG O
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July 30, 2024
The staff at Holiday Pet Hotel were very kind, helpful and thoughtful to both our cats and to us. We were adopting two cats being rehomed and staying at the Hotel. The staff kindly allowed us to meet and visit with the cats twice. They told us all about the cats and we could tell that they cared very much for all the cats in their charge. The hotel cat area was spacious with good lighting, and each of the cat "hotel rooms" was also spacious. All the cats at the hotel seemed calm and comfortable. I would highly recommend the Holiday Pet Hotel for cat stays.
Johanna Anderson
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July 12, 2024
While I have tried to refrain from writing negative reviews, I felt beyond obligated to create this one to warn future clients. Please keep in mind that this was my own personal experience.
Let me start by saying that this was the first time we ever boarded our cats in their entire lives. We usually hire someone to come by the house whenever we are out of town. Due to their age & health, we felt boarding would be a better option. I did my due diligence and searched for what felt like the right fit. After trying 2 other boarding facilities, this was the best choice. The other 2 either didn’t allow senior cats, or they didn’t have space available. I called this place to confirm availability & that they would take senior cats, one being a diabetic. I filled out the request via the app & was approved as promised. Everything seemed to be going smoothly up until the day of dropping them off.
I dropped the cats off around 10:30am on July 1, 2024. There were two staff members at drop off, a young woman & a man. The man hardly said a word to me & started to take the cats back to the room. The young woman was pleasant and chatted with me a bit. Assuring me the cats would be cared for & just fine. Fast forward to 3:15 ish pm, I get a phone call from Oscar. He states that the person who administers medication to the animals quit that morning. Why this wasn’t brought to my attention when dropping off at 10:30am, I don’t know. Oscar said they have a sister facility in San Juan Capistrano the cats can go to. I wasn’t open to this at that moment for a number of reasons. I called my vet & they told me find out more info on this other facility and take it bc the cats need good care. I called back, got more info, & was promised I would not have to pay any more than what I was told before.
The next morning, at around 10:30am, July 2nd 2024, I am about to board my flight & I get a call from the other facility. I asked to call back later & did. When I called back I find out I will have to pay almost $900 (HPH was less than $300), plus additional fees for administering meds & daily fecal tests. The woman I spoke to at this new facility said they are not a sister facility and the cats were essentially sprung on them with little notice. They had no idea about feeding, no idea the cats had to be together, and basically was clueless bc Oscar didn’t really do much in preparing them. I called HPH and spoke to Jory(?) & she was just as shocked about all of this. I asked to speak with the manager and she said they’ll call me the next morning. I later spoke to the new facility’s manager and she was just as shocked with what happened. The next morning 7/3/24, I got a call from the new facility in SJC’s manager and she spoke to the owner of both these facilities and assured me bc Oscar screwed up so much, I will not have to worry about a thing. I never received a call from the manager, who apparently is Oscar shockingly. I called HPH and was told they’re too busy, he’ll call back in 10 minutes. A few hours pass and he called back. But I was out with my two small children on our vacation and couldn’t take the call. He left a vm asking to call back. I was honestly so fed up with the BS, I didn’t call back. Especially since the manager of the other facility was so nice and helped us immensely with this whole mess. From what I can understand, it appears there was some reason that no one told me about this person quitting at HPH, Oscar didn’t communicate with anyone very well, essentially lied to me about not having to pay more, and just did an all around terrible job. We got VERY lucky with the facility in SJC and our cats stayed there with wonderful care. Needless to say we will never use HPH again and will warn all of our friends with pets, do not board there ever. This was not how I wanted to start my family vacation and definitely not what I had expected from a facility that somehow has a 4.8 rating. Good riddance.
**UPDATE: Julia the owner of both boarding facilities called me & personally apologized for everything. Thank you.
linda johnson
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April 18, 2023
We have had our family dogs and cats stay at Holiday Pet Hotel throughout the years and the care has always been excellent and staff extremely caring. Our newest addition Rory stayed recently and the staff observed all his nuances including his quirky meow. Now that's attention to detail.
Cynthia Vanbiene
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November 12, 2023
I have used this kennel for about 10 yrs and never had any cause for concern.
The office has very good communication skills!!!!
Thank you to Holiday Pet
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551 Union St, Encinitas, CA 92024, USA
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We left our dogs Duke and Chloe with holiday pet hotel for 7 days over Christmas. Chloe had a UTI and I gave them the medicine and instructed them to give her 1.5 pills every 24 hours. When we picked them up, Chloe still had a UTI. There’s no possible way that they gave her the meds like they were supposed to. The dogs were so dehydrated when they got home, they drank all of the water in both of their water dishes. They’ve been really clingy and anxious since we picked them up which isn’t normal for them. Duke hasn’t been eating - also not normal for them. Both dogs reeked of urine at pickup and they washed the 2 blankets that we left with them which means they peed all over them (which they only would’ve done if the pet boarding people didn’t take them out to potty like they were supposed to). They neglected our dogs. We will never leave our pets with you guys again.
The staff at Holiday Pet Hotel were very kind, helpful and thoughtful to both our cats and to us. We were adopting two cats being rehomed and staying at the Hotel. The staff kindly allowed us to meet and visit with the cats twice. They told us all about the cats and we could tell that they cared very much for all the cats in their charge. The hotel cat area was spacious with good lighting, and each of the cat "hotel rooms" was also spacious. All the cats at the hotel seemed calm and comfortable. I would highly recommend the Holiday Pet Hotel for cat stays.
While I have tried to refrain from writing negative reviews, I felt beyond obligated to create this one to warn future clients. Please keep in mind that this was my own personal experience. Let me start by saying that this was the first time we ever boarded our cats in their entire lives. We usually hire someone to come by the house whenever we are out of town. Due to their age & health, we felt boarding would be a better option. I did my due diligence and searched for what felt like the right fit. After trying 2 other boarding facilities, this was the best choice. The other 2 either didn’t allow senior cats, or they didn’t have space available. I called this place to confirm availability & that they would take senior cats, one being a diabetic. I filled out the request via the app & was approved as promised. Everything seemed to be going smoothly up until the day of dropping them off. I dropped the cats off around 10:30am on July 1, 2024. There were two staff members at drop off, a young woman & a man. The man hardly said a word to me & started to take the cats back to the room. The young woman was pleasant and chatted with me a bit. Assuring me the cats would be cared for & just fine. Fast forward to 3:15 ish pm, I get a phone call from Oscar. He states that the person who administers medication to the animals quit that morning. Why this wasn’t brought to my attention when dropping off at 10:30am, I don’t know. Oscar said they have a sister facility in San Juan Capistrano the cats can go to. I wasn’t open to this at that moment for a number of reasons. I called my vet & they told me find out more info on this other facility and take it bc the cats need good care. I called back, got more info, & was promised I would not have to pay any more than what I was told before. The next morning, at around 10:30am, July 2nd 2024, I am about to board my flight & I get a call from the other facility. I asked to call back later & did. When I called back I find out I will have to pay almost $900 (HPH was less than $300), plus additional fees for administering meds & daily fecal tests. The woman I spoke to at this new facility said they are not a sister facility and the cats were essentially sprung on them with little notice. They had no idea about feeding, no idea the cats had to be together, and basically was clueless bc Oscar didn’t really do much in preparing them. I called HPH and spoke to Jory(?) & she was just as shocked about all of this. I asked to speak with the manager and she said they’ll call me the next morning. I later spoke to the new facility’s manager and she was just as shocked with what happened. The next morning 7/3/24, I got a call from the new facility in SJC’s manager and she spoke to the owner of both these facilities and assured me bc Oscar screwed up so much, I will not have to worry about a thing. I never received a call from the manager, who apparently is Oscar shockingly. I called HPH and was told they’re too busy, he’ll call back in 10 minutes. A few hours pass and he called back. But I was out with my two small children on our vacation and couldn’t take the call. He left a vm asking to call back. I was honestly so fed up with the BS, I didn’t call back. Especially since the manager of the other facility was so nice and helped us immensely with this whole mess. From what I can understand, it appears there was some reason that no one told me about this person quitting at HPH, Oscar didn’t communicate with anyone very well, essentially lied to me about not having to pay more, and just did an all around terrible job. We got VERY lucky with the facility in SJC and our cats stayed there with wonderful care. Needless to say we will never use HPH again and will warn all of our friends with pets, do not board there ever. This was not how I wanted to start my family vacation and definitely not what I had expected from a facility that somehow has a 4.8 rating. Good riddance. **UPDATE: Julia the owner of both boarding facilities called me & personally apologized for everything. Thank you.
We have had our family dogs and cats stay at Holiday Pet Hotel throughout the years and the care has always been excellent and staff extremely caring. Our newest addition Rory stayed recently and the staff observed all his nuances including his quirky meow. Now that's attention to detail.
I have used this kennel for about 10 yrs and never had any cause for concern. The office has very good communication skills!!!! Thank you to Holiday Pet