We left our dogs Duke and Chloe with holiday pet hotel for 7 days over Christmas. Chloe had a UTI and I gave them the medicine and instructed them to give her 1.5 pills every 24 hours. When we picked them up, Chloe still had a UTI. There’s no possible way that they gave her the meds like they were supposed to. The dogs were so dehydrated when they got home, they drank all of the water in both of their water dishes. They’ve been really clingy and anxious since we picked them up which isn’t normal for them. Duke hasn’t been eating - also not normal for them. Both dogs reeked of urine at pickup and they washed the 2 blankets that we left with them which means they peed all over them (which they only would’ve done if the pet boarding people didn’t take them out to potty like they were supposed to). They neglected our dogs. We will never leave our pets with you guys again.
WLG O
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July 30, 2024
The staff at Holiday Pet Hotel were very kind, helpful and thoughtful to both our cats and to us. We were adopting two cats being rehomed and staying at the Hotel. The staff kindly allowed us to meet and visit with the cats twice. They told us all about the cats and we could tell that they cared very much for all the cats in their charge. The hotel cat area was spacious with good lighting, and each of the cat "hotel rooms" was also spacious. All the cats at the hotel seemed calm and comfortable. I would highly recommend the Holiday Pet Hotel for cat stays.
Brett Covington
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January 08, 2025
The spirit airlines of dog boarding. I was skeptical of the “pay to play” service menu but went for it in a pinch when a rover app watcher backed out. It wasn’t just the fact that my dog was malnourished (lost 3lbs due to improper portions. Partly my fault for not separating out each meal into individual bags), or got a uti, laryngitis, and pink eye of all things which required a vet visit during the holidays. What upset me the most was that I called to get an update and asked if the staff could text me a picture of my puppy and the response was that this was only available with their puppy postcard option and they could text a photo for $5. I chose almost every other paid option available but they couldn’t even follow up with a photo. I’ll be going back to rover or wag where individuals who care will watch my pup and not just be a number in a cage.
P Irby
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September 23, 2023
We had to find boarding for our beloved fur baby rather quickly and the Holiday Pet Hotel exceeded our expectations. The staff was very polite and helpful especially considering our recent move from out of state. They did an excellent job keeping us informed on our pup’s well-being which gave us peace of mind. Additionally, their grooming service was truly top-notch—our pup looked fantastic! Without a doubt, we’ll turn to them for accommodations and other services for our pup in the future.
Sidney Merritt
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June 11, 2023
Kind and caring people who take great care of my cat for me. My kitty is not easy, and holiday pet hotel does a great job in making sure he is comfortable and calm. Their cat condos are roomy and clean, they spend time with each cat every day to be sure they are given attention, and their prices are really good.
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551 Union St, Encinitas, CA 92024, USA
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We left our dogs Duke and Chloe with holiday pet hotel for 7 days over Christmas. Chloe had a UTI and I gave them the medicine and instructed them to give her 1.5 pills every 24 hours. When we picked them up, Chloe still had a UTI. There’s no possible way that they gave her the meds like they were supposed to. The dogs were so dehydrated when they got home, they drank all of the water in both of their water dishes. They’ve been really clingy and anxious since we picked them up which isn’t normal for them. Duke hasn’t been eating - also not normal for them. Both dogs reeked of urine at pickup and they washed the 2 blankets that we left with them which means they peed all over them (which they only would’ve done if the pet boarding people didn’t take them out to potty like they were supposed to). They neglected our dogs. We will never leave our pets with you guys again.
The staff at Holiday Pet Hotel were very kind, helpful and thoughtful to both our cats and to us. We were adopting two cats being rehomed and staying at the Hotel. The staff kindly allowed us to meet and visit with the cats twice. They told us all about the cats and we could tell that they cared very much for all the cats in their charge. The hotel cat area was spacious with good lighting, and each of the cat "hotel rooms" was also spacious. All the cats at the hotel seemed calm and comfortable. I would highly recommend the Holiday Pet Hotel for cat stays.
The spirit airlines of dog boarding. I was skeptical of the “pay to play” service menu but went for it in a pinch when a rover app watcher backed out. It wasn’t just the fact that my dog was malnourished (lost 3lbs due to improper portions. Partly my fault for not separating out each meal into individual bags), or got a uti, laryngitis, and pink eye of all things which required a vet visit during the holidays. What upset me the most was that I called to get an update and asked if the staff could text me a picture of my puppy and the response was that this was only available with their puppy postcard option and they could text a photo for $5. I chose almost every other paid option available but they couldn’t even follow up with a photo. I’ll be going back to rover or wag where individuals who care will watch my pup and not just be a number in a cage.
We had to find boarding for our beloved fur baby rather quickly and the Holiday Pet Hotel exceeded our expectations. The staff was very polite and helpful especially considering our recent move from out of state. They did an excellent job keeping us informed on our pup’s well-being which gave us peace of mind. Additionally, their grooming service was truly top-notch—our pup looked fantastic! Without a doubt, we’ll turn to them for accommodations and other services for our pup in the future.
Kind and caring people who take great care of my cat for me. My kitty is not easy, and holiday pet hotel does a great job in making sure he is comfortable and calm. Their cat condos are roomy and clean, they spend time with each cat every day to be sure they are given attention, and their prices are really good.