This practice has declined in quality since Dr L retired. Today, despite numerous requests for a call back timely, I stressed TIMELY, to advise me that my prescription for my dog was ready, the “fill-in” Vet did not ring me back until 30 minutes before they closed on a Saturday. The vet was aware I like 1-2 hours away and could not make it in to their office time to fill my prescription. I pressed her as to what I can do as my dog is in severe pain, she said I had to wait until Tuesday to get my meds or I could try to get it filled at Wal-Mart. Wal-mart told me they never have offered the drug, my Vet was mistaken. Essentially this Dr cared nothing about the additional suffering my pet would endure, just because she couldn’t be bothered to ring me back. I should’ve know that with numerous signs on the walls saying they are “extremely short staffed” our patience is appreciated. Big red flag!!!!
REINA G-398
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November 17, 2022
Vets are great. But Save yourself a Headache! Front Office utterly lost , incompetent for lack of a better description. No organization, very chaotic ,Both of the front desk clerks are extremely Rude, and seem Lost with No sense of direction. Couldnt answer simple questions. I thought maybe its a bad day….so i gave them another chance, but again and again these same two ladies continue to Validate my 1st Bad experience. I called , i was put on hold for 15 minutes. Called again, on a different day, they hang up on me.
To further demonstrate their incompetent work Ethic, they scheduled my Very sick dog’s follow up on a Day their office is Closed, No apology no accountability for the huge mistake…. Front office is trash. Absolutely terrible experience. Save yourself a Headache!
Adele Steirnagle
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June 21, 2023
When I first discovered this wonderful veterinary service, I had trouble getting through the phone lines to speak with the staff. After I became a regular, I realized they are more than worth their weight in gold. Any, and all problems, with phone contact are nothing compared with the value of the veterinary services. No hidden costs, affordable, and trustworthy.
Gary Maruska
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July 23, 2022
Took great care of my two cats Siegfried and Roy. Have always gone here and always will.
marlene hoover
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January 31, 2023
These are compassionate vets and assistants who make it easy when a pet has to be euthanized. They explained everything, gave me choices about my pets ashes, had kleenex ready and gave me as much time as I needed with my fur baby. I also thought the price was reasonable. My dog had cancer and they and specialists tried everything to save her but it wasn't to be.
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306 W El Norte Pkwy Suite F, Escondido, CA 92026, USA
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This practice has declined in quality since Dr L retired. Today, despite numerous requests for a call back timely, I stressed TIMELY, to advise me that my prescription for my dog was ready, the “fill-in” Vet did not ring me back until 30 minutes before they closed on a Saturday. The vet was aware I like 1-2 hours away and could not make it in to their office time to fill my prescription. I pressed her as to what I can do as my dog is in severe pain, she said I had to wait until Tuesday to get my meds or I could try to get it filled at Wal-Mart. Wal-mart told me they never have offered the drug, my Vet was mistaken. Essentially this Dr cared nothing about the additional suffering my pet would endure, just because she couldn’t be bothered to ring me back. I should’ve know that with numerous signs on the walls saying they are “extremely short staffed” our patience is appreciated. Big red flag!!!!
Vets are great. But Save yourself a Headache! Front Office utterly lost , incompetent for lack of a better description. No organization, very chaotic ,Both of the front desk clerks are extremely Rude, and seem Lost with No sense of direction. Couldnt answer simple questions. I thought maybe its a bad day….so i gave them another chance, but again and again these same two ladies continue to Validate my 1st Bad experience. I called , i was put on hold for 15 minutes. Called again, on a different day, they hang up on me. To further demonstrate their incompetent work Ethic, they scheduled my Very sick dog’s follow up on a Day their office is Closed, No apology no accountability for the huge mistake…. Front office is trash. Absolutely terrible experience. Save yourself a Headache!
When I first discovered this wonderful veterinary service, I had trouble getting through the phone lines to speak with the staff. After I became a regular, I realized they are more than worth their weight in gold. Any, and all problems, with phone contact are nothing compared with the value of the veterinary services. No hidden costs, affordable, and trustworthy.
Took great care of my two cats Siegfried and Roy. Have always gone here and always will.
These are compassionate vets and assistants who make it easy when a pet has to be euthanized. They explained everything, gave me choices about my pets ashes, had kleenex ready and gave me as much time as I needed with my fur baby. I also thought the price was reasonable. My dog had cancer and they and specialists tried everything to save her but it wasn't to be.