I have been taking my Golden Retriever, Tucker, to petco in Santee for over a year now. Tucker has had seven appointments with her, and she typically does a great job. However, this last experience was truly awful.
Golden Retrievers are known for their long hair, and I’ve always made it clear that I like to keep Tucker’s hair long with just a trim. My appointment settings have always been consistent. I am getting married on 09/27, and I was especially looking forward to having Tucker as part of the wedding photos. Unfortunately, the haircut that was provided is nothing short of horrific. She cut off almost all of his hair to the point where Tucker no longer even looks like a Golden Retriever. His mane, the hair behind his legs, and his ears were all chopped off so drastically that I wouldn’t have recognized him if he hadn’t been in my own home.
I am beyond disappointed. If this had been any other day, I might have been able to let it go. After all, hair grows back. But this was for my wedding—a once-in-a-lifetime event—and my wedding photos are a memory I can never recreate. As a loyal customer, I’m incredibly frustrated that the usual service I requested was not provided. Where was the disconnect?
I will no longer trust Petco’s grooming services for Tucker, and I strongly advise other pet owners to be cautious when booking. What makes this situation even worse is that she took much longer with Tucker than normal. I dropped him off at 1:45 pm, and I didn’t receive a message until 4:06 pm, saying, “FYI, we close at 4:30 today.” This left me scrambling to pick up my dog and turned an already bad situation into an even worse one.
Tom Tulloch
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July 01, 2024
Great service.Sandy is wonderful! She always takes care of our puppies needs. Thank you!
Scott Albert
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November 11, 2024
Sandy does a great job with our 3 Shiba's. They are a handful and always come home looking and smelling terrific
Cindy Battest
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August 29, 2023
Beth is our groomer we use. She is extremely kind and my dog love's her.
Beth always makes my dog beautiful and I love that I never wonder what he's going to look like...he always looks great!
Janet Lindy
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September 27, 2024
my dog loves to go to get groomed. he always smells great and shinny and clean.
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9745 Mission Gorge Rd, Santee, CA 92071, USA
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I have been taking my Golden Retriever, Tucker, to petco in Santee for over a year now. Tucker has had seven appointments with her, and she typically does a great job. However, this last experience was truly awful. Golden Retrievers are known for their long hair, and I’ve always made it clear that I like to keep Tucker’s hair long with just a trim. My appointment settings have always been consistent. I am getting married on 09/27, and I was especially looking forward to having Tucker as part of the wedding photos. Unfortunately, the haircut that was provided is nothing short of horrific. She cut off almost all of his hair to the point where Tucker no longer even looks like a Golden Retriever. His mane, the hair behind his legs, and his ears were all chopped off so drastically that I wouldn’t have recognized him if he hadn’t been in my own home. I am beyond disappointed. If this had been any other day, I might have been able to let it go. After all, hair grows back. But this was for my wedding—a once-in-a-lifetime event—and my wedding photos are a memory I can never recreate. As a loyal customer, I’m incredibly frustrated that the usual service I requested was not provided. Where was the disconnect? I will no longer trust Petco’s grooming services for Tucker, and I strongly advise other pet owners to be cautious when booking. What makes this situation even worse is that she took much longer with Tucker than normal. I dropped him off at 1:45 pm, and I didn’t receive a message until 4:06 pm, saying, “FYI, we close at 4:30 today.” This left me scrambling to pick up my dog and turned an already bad situation into an even worse one.
Great service.Sandy is wonderful! She always takes care of our puppies needs. Thank you!
Sandy does a great job with our 3 Shiba's. They are a handful and always come home looking and smelling terrific
Beth is our groomer we use. She is extremely kind and my dog love's her. Beth always makes my dog beautiful and I love that I never wonder what he's going to look like...he always looks great!
my dog loves to go to get groomed. he always smells great and shinny and clean.