Great place for grooming. I love Sandy! She is patient and very caring. My golden doodle loves her as well!
Gayle Roca
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December 28, 2024
Always a great grooming experience! Sandy is an excellent groomer and has a lot of patience with Lily.
Jasmine Enciso
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September 26, 2024
I have been taking my Golden Retriever, Tucker, to petco in Santee for over a year now. Tucker has had seven appointments with her, and she typically does a great job. However, this last experience was truly awful.
Golden Retrievers are known for their long hair, and I’ve always made it clear that I like to keep Tucker’s hair long with just a trim. My appointment settings have always been consistent. I am getting married on 09/27, and I was especially looking forward to having Tucker as part of the wedding photos. Unfortunately, the haircut that was provided is nothing short of horrific. She cut off almost all of his hair to the point where Tucker no longer even looks like a Golden Retriever. His mane, the hair behind his legs, and his ears were all chopped off so drastically that I wouldn’t have recognized him if he hadn’t been in my own home.
I am beyond disappointed. If this had been any other day, I might have been able to let it go. After all, hair grows back. But this was for my wedding—a once-in-a-lifetime event—and my wedding photos are a memory I can never recreate. As a loyal customer, I’m incredibly frustrated that the usual service I requested was not provided. Where was the disconnect?
I will no longer trust Petco’s grooming services for Tucker, and I strongly advise other pet owners to be cautious when booking. What makes this situation even worse is that she took much longer with Tucker than normal. I dropped him off at 1:45 pm, and I didn’t receive a message until 4:06 pm, saying, “FYI, we close at 4:30 today.” This left me scrambling to pick up my dog and turned an already bad situation into an even worse one.
Scott Albert
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November 11, 2024
Sandy does a great job with our 3 Shiba's. They are a handful and always come home looking and smelling terrific
Jessica Rudolph
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March 02, 2025
Don’t book on Sunday mornings. The store is closed, they don’t answer the phone, and won’t take you when they do open
Our Address
9745 Mission Gorge Rd, Santee, CA 92071, USA
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Great place for grooming. I love Sandy! She is patient and very caring. My golden doodle loves her as well!
Always a great grooming experience! Sandy is an excellent groomer and has a lot of patience with Lily.
I have been taking my Golden Retriever, Tucker, to petco in Santee for over a year now. Tucker has had seven appointments with her, and she typically does a great job. However, this last experience was truly awful. Golden Retrievers are known for their long hair, and I’ve always made it clear that I like to keep Tucker’s hair long with just a trim. My appointment settings have always been consistent. I am getting married on 09/27, and I was especially looking forward to having Tucker as part of the wedding photos. Unfortunately, the haircut that was provided is nothing short of horrific. She cut off almost all of his hair to the point where Tucker no longer even looks like a Golden Retriever. His mane, the hair behind his legs, and his ears were all chopped off so drastically that I wouldn’t have recognized him if he hadn’t been in my own home. I am beyond disappointed. If this had been any other day, I might have been able to let it go. After all, hair grows back. But this was for my wedding—a once-in-a-lifetime event—and my wedding photos are a memory I can never recreate. As a loyal customer, I’m incredibly frustrated that the usual service I requested was not provided. Where was the disconnect? I will no longer trust Petco’s grooming services for Tucker, and I strongly advise other pet owners to be cautious when booking. What makes this situation even worse is that she took much longer with Tucker than normal. I dropped him off at 1:45 pm, and I didn’t receive a message until 4:06 pm, saying, “FYI, we close at 4:30 today.” This left me scrambling to pick up my dog and turned an already bad situation into an even worse one.
Sandy does a great job with our 3 Shiba's. They are a handful and always come home looking and smelling terrific
Don’t book on Sunday mornings. The store is closed, they don’t answer the phone, and won’t take you when they do open