Ezra and the cashier were fabulous!!! Thank you to both. The cashier I’ve had before and she is terrific. Signed both my dogs up for the reward program because of her. Thanks
Jenny Lagos
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September 27, 2024
The vet techs are super present and really listened to me, as I explained my darling Mose the Nose's aversion to having his nails trimmed (we personally gave him PTSD by trying to do it ourselves -- and I'm really NOT joking). They are kind and gentle.
Nate Church
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October 07, 2024
Attentive and made sure I only bought services I truly needed.
J P
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November 01, 2023
Got my pet dogs groomed last Saturday, October 28, 2023 and when I came out from the store ( I was still in front of the store outside) I noticed that one of my dogs was bleeding from her leg. Monica, the groomer noticed me from the window that I was checking on my dog’s leg. Monica stepped out from the store and checked my dog’s bleeding leg and told me that she’s going to call her manager. Christina, the manager of the store told me to take my dog to VCA hospital on Kearny Mesa rd to get it checked and she told me that she’s going to meet me there. I arrived at the VCA hospital and waited for Christina but she was a no show, instead she called VCA hospital and told them that they are not going to be responsible for any medical expenses for my dogs injury. I went back to the store and confronted her about lying to me that she’s going to meet me at the VCA hospital and telling them that they are not responsible for my dog’s injury and medical expenses that would be incurred for treatment. She then told me that they are not responsible because I checked out the dogs from them and took off in my car and came back after. She was lying, because I was still in front of the store. So I told her why is she lying, so I told her to pull the videos if I left the store and see who’s the liar. Monica was not the person who took my dogs out, it was the other guy/person working at that time too who took my dogs out from the kennel. He probably the one who injured my dog, and the manager Christina, the nerve of her to lie to my face. This manager instead of apologizing for what happened to my dog, lied to my face. We are demanding restitution for the medical expense we incurred for my dog, the fact that she lied to me, and the burden of humiliation from the people from VCA hospital that I experienced! I want Christina fired from that store and reimbursed for the medical expense.
Sandy Truntz
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December 23, 2021
Monica is very sweet, kind and gentle with my Suzie. Suzie was a badly treated rescue and I am very particular about who handles her. Monica impressed me with her compassion and kindness toward my little Suzie. I would recommend her to anyone with a special needs dog. I am so glad Monica is in the Clairemont Pet Grooming Center near my home.
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Ezra and the cashier were fabulous!!! Thank you to both. The cashier I’ve had before and she is terrific. Signed both my dogs up for the reward program because of her. Thanks
The vet techs are super present and really listened to me, as I explained my darling Mose the Nose's aversion to having his nails trimmed (we personally gave him PTSD by trying to do it ourselves -- and I'm really NOT joking). They are kind and gentle.
Attentive and made sure I only bought services I truly needed.
Got my pet dogs groomed last Saturday, October 28, 2023 and when I came out from the store ( I was still in front of the store outside) I noticed that one of my dogs was bleeding from her leg. Monica, the groomer noticed me from the window that I was checking on my dog’s leg. Monica stepped out from the store and checked my dog’s bleeding leg and told me that she’s going to call her manager. Christina, the manager of the store told me to take my dog to VCA hospital on Kearny Mesa rd to get it checked and she told me that she’s going to meet me there. I arrived at the VCA hospital and waited for Christina but she was a no show, instead she called VCA hospital and told them that they are not going to be responsible for any medical expenses for my dogs injury. I went back to the store and confronted her about lying to me that she’s going to meet me at the VCA hospital and telling them that they are not responsible for my dog’s injury and medical expenses that would be incurred for treatment. She then told me that they are not responsible because I checked out the dogs from them and took off in my car and came back after. She was lying, because I was still in front of the store. So I told her why is she lying, so I told her to pull the videos if I left the store and see who’s the liar. Monica was not the person who took my dogs out, it was the other guy/person working at that time too who took my dogs out from the kennel. He probably the one who injured my dog, and the manager Christina, the nerve of her to lie to my face. This manager instead of apologizing for what happened to my dog, lied to my face. We are demanding restitution for the medical expense we incurred for my dog, the fact that she lied to me, and the burden of humiliation from the people from VCA hospital that I experienced! I want Christina fired from that store and reimbursed for the medical expense.
Monica is very sweet, kind and gentle with my Suzie. Suzie was a badly treated rescue and I am very particular about who handles her. Monica impressed me with her compassion and kindness toward my little Suzie. I would recommend her to anyone with a special needs dog. I am so glad Monica is in the Clairemont Pet Grooming Center near my home.