I'm very disappointed with the customer experience at this location. I scheduled an appointment and clearly specified my preferences for my pet's drop-off and grooming. Unfortunately, this is the second time my instructions were ignored, and the stylist did what they wanted instead. When I called to ask for an explanation, the staff was hostile and dismissive. This lack of professionalism and poor customer service has left me very frustrated—I won’t be returning.
Kristie Bannister
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February 02, 2025
The Salon at this Petco is fabulous. The stylists working there take such good care of my fur babies every month. We have never been disappointed in 3 years there.
Javier Mendoza
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January 07, 2025
Easy setting up appointment, fast friendly service. Samantha was awesome in her handling our dog she was very informative in answering all of our questions. Definitely will be requesting her in our next visit.
Cynthia Smith
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December 10, 2024
My dog loved the groomer Poppy she was outstanding. He never let's anyone touch his nails but he let her.
Martha Guerrero
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March 04, 2025
Great customer service by Janette
She is so nice to my dogs and she knows them by now... Mousie and O'Neal
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3426 Highland Ave B, National City, CA 91950, USA
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I'm very disappointed with the customer experience at this location. I scheduled an appointment and clearly specified my preferences for my pet's drop-off and grooming. Unfortunately, this is the second time my instructions were ignored, and the stylist did what they wanted instead. When I called to ask for an explanation, the staff was hostile and dismissive. This lack of professionalism and poor customer service has left me very frustrated—I won’t be returning.
The Salon at this Petco is fabulous. The stylists working there take such good care of my fur babies every month. We have never been disappointed in 3 years there.
Easy setting up appointment, fast friendly service. Samantha was awesome in her handling our dog she was very informative in answering all of our questions. Definitely will be requesting her in our next visit.
My dog loved the groomer Poppy she was outstanding. He never let's anyone touch his nails but he let her.
Great customer service by Janette She is so nice to my dogs and she knows them by now... Mousie and O'Neal