If I could give NEGATIVE stars, today would be the day. My 5-year-old Chihuahua, which is the complete opposite of a typical Chihuahua, came to get his nails trimmed. Like he has for years 3 + years here. TODAY IS THE LAST! Samantha, the groomer, would not take him back without him walking thru thru the gate. He is nervous because previously his TAIL was BROKEN by a groomer. So since he would not walk and cowered, she DRUG HIM THRU THE GATE CHOAKING HIM. It didn't stop, then during her 7-point inspection, HE WAS CONTINOUSLY BEING CHOAKED. But then, to give me the paperwork, it was okay for her to pick him up. Talk about contradiction, make him walk choking and suffering to then pick him up to do another thing. Management April, just unm humed me so since I know NOTHING is going to be done or said. CORPORATE WILL BE HEARING FROM ME.
Patti Q
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March 11, 2024
Your workers are so friendly and helpful, especially Jeanette in the grooming department. She shows a real "caring" personality for my fur baby! That is why, both my dog and I enjoy coming back!
Thank you!
Its Omar
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April 29, 2024
I specifically asked twice, once on the phone appointment and again to the consultant in person that I did not want my dogs nails buffed as he has a bad reaction to the vibration. Nonetheless the lady did not listen and proceeded to use the buffing. I was very upset that this lack of customer care and listening is allowed.
Mark Mojica
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December 08, 2023
Make sure your dog is in 100% good health or else you’ll need a note from the vet. Better yet they’ll tell you everything wrong with your dog because they are veterinarians & know your dog’s history by looking at them. Waited 2 weeks for an appointment just to be turned away. Won’t be returning to this location.
Update: Ended up taking my dog to the vet. He was 100% healthy & said he did not have that illness that is going around. What a waste of my day off & how dare these groomers try to say my dog is ill.
Geno Paiz
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March 06, 2024
Junior came home a happy chihuahua. The staff loved him and we will bring him back again next month.
Our Address
3426 Highland Ave B, National City, CA 91950, USA
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If I could give NEGATIVE stars, today would be the day. My 5-year-old Chihuahua, which is the complete opposite of a typical Chihuahua, came to get his nails trimmed. Like he has for years 3 + years here. TODAY IS THE LAST! Samantha, the groomer, would not take him back without him walking thru thru the gate. He is nervous because previously his TAIL was BROKEN by a groomer. So since he would not walk and cowered, she DRUG HIM THRU THE GATE CHOAKING HIM. It didn't stop, then during her 7-point inspection, HE WAS CONTINOUSLY BEING CHOAKED. But then, to give me the paperwork, it was okay for her to pick him up. Talk about contradiction, make him walk choking and suffering to then pick him up to do another thing. Management April, just unm humed me so since I know NOTHING is going to be done or said. CORPORATE WILL BE HEARING FROM ME.
Your workers are so friendly and helpful, especially Jeanette in the grooming department. She shows a real "caring" personality for my fur baby! That is why, both my dog and I enjoy coming back! Thank you!
I specifically asked twice, once on the phone appointment and again to the consultant in person that I did not want my dogs nails buffed as he has a bad reaction to the vibration. Nonetheless the lady did not listen and proceeded to use the buffing. I was very upset that this lack of customer care and listening is allowed.
Make sure your dog is in 100% good health or else you’ll need a note from the vet. Better yet they’ll tell you everything wrong with your dog because they are veterinarians & know your dog’s history by looking at them. Waited 2 weeks for an appointment just to be turned away. Won’t be returning to this location. Update: Ended up taking my dog to the vet. He was 100% healthy & said he did not have that illness that is going around. What a waste of my day off & how dare these groomers try to say my dog is ill.
Junior came home a happy chihuahua. The staff loved him and we will bring him back again next month.