We've had 2 experience with Petville so far, Grooming and Daycare. Both experience were great. Grooming was excellent, our pup looked so clean and refreshed. Groomer called and notified us of a delay, which moved our appt to another timeslot WELL AHEAD of time which helped us plan the rest of our day. Daycare was also great, we can tell our pup had fun and made a new BFF best fur friend. Ciera is very sweet and really excel in customer service. We have to give her props.
Leah Jones
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December 30, 2022
I’m not normally one to post about local businesses, but my experience with this boarding facility was far from good. Upon drop off, I was informed that my dogs would not have access to a potty area unless I upgraded to the “VIP play” plan ($8 per dog, per 15 minutes, per day) on top of the normal boarding fee. Otherwise they would have to go potty in their small dog run. I asked if they would send picture updates once or twice during their 9 day stay (all other boarding facilities we’ve used have provided this without request) they said not unless I upgraded to yet an additional “VIP” package. They charged me $30 per dog for an exit bath, however one of my pups still had dried feces all over his backside. They did refund the $30 for his bath once I called and told them (the only positive part of my experience). I’m pretty sure the exit bath didn’t included soap because they both smelled terrible upon pick up. I was told their bath was given to them the day before pickup, however they were super wet when I picked them up, and I’m not sure why. We have boarded at a lot of different places, and never had a bad experience per se. My dogs are definitely my babies, and I know that no boarding facility will ever be like home for them. However, the fact that my pups couldn’t even go potty in a decent area unless I paid extra was so frustrating. Very dissatisfied with my experience and do not recommend.
Peter Bond
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March 02, 2021
We’ve been happy customers for more than 10 years at this facility. Our dogs love it here and they’ve always been cared for with kindness. Our current dogs attend doggy daycare most days of the week and always get excited when they go. We ended up with 2 rescue puppies this past year and Petville has been a great help in socializing them. Our Husky mix also really loves the pool.
The daycare is a great value when compared to some of the larger daycares in the area. The owner and employees are friendly and helpful and we appreciate their personal approach.
Jessica Ambriz
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June 08, 2022
I've left my cats here about three different occasions that i went out of town. Each stay has been between 3-5 day and I am always satisfied with their service. I always leave both my cats together in a cat suite. It always looks clean also. Most recently I left my cats this past weekend for 5 days, Missy was at the front desk at the time of the check in and check out. She was very sweet, polite and professional. Thank you so much!
Linda Isley
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October 13, 2023
Our 1 year old Brittany got to vacation at the Petville Hotel for the first time. I think he enjoyed it. Our two previous dogs always had a good time there
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1049 E Mission Rd, San Marcos, CA 92069, USA
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We've had 2 experience with Petville so far, Grooming and Daycare. Both experience were great. Grooming was excellent, our pup looked so clean and refreshed. Groomer called and notified us of a delay, which moved our appt to another timeslot WELL AHEAD of time which helped us plan the rest of our day. Daycare was also great, we can tell our pup had fun and made a new BFF best fur friend. Ciera is very sweet and really excel in customer service. We have to give her props.
I’m not normally one to post about local businesses, but my experience with this boarding facility was far from good. Upon drop off, I was informed that my dogs would not have access to a potty area unless I upgraded to the “VIP play” plan ($8 per dog, per 15 minutes, per day) on top of the normal boarding fee. Otherwise they would have to go potty in their small dog run. I asked if they would send picture updates once or twice during their 9 day stay (all other boarding facilities we’ve used have provided this without request) they said not unless I upgraded to yet an additional “VIP” package. They charged me $30 per dog for an exit bath, however one of my pups still had dried feces all over his backside. They did refund the $30 for his bath once I called and told them (the only positive part of my experience). I’m pretty sure the exit bath didn’t included soap because they both smelled terrible upon pick up. I was told their bath was given to them the day before pickup, however they were super wet when I picked them up, and I’m not sure why. We have boarded at a lot of different places, and never had a bad experience per se. My dogs are definitely my babies, and I know that no boarding facility will ever be like home for them. However, the fact that my pups couldn’t even go potty in a decent area unless I paid extra was so frustrating. Very dissatisfied with my experience and do not recommend.
We’ve been happy customers for more than 10 years at this facility. Our dogs love it here and they’ve always been cared for with kindness. Our current dogs attend doggy daycare most days of the week and always get excited when they go. We ended up with 2 rescue puppies this past year and Petville has been a great help in socializing them. Our Husky mix also really loves the pool. The daycare is a great value when compared to some of the larger daycares in the area. The owner and employees are friendly and helpful and we appreciate their personal approach.
I've left my cats here about three different occasions that i went out of town. Each stay has been between 3-5 day and I am always satisfied with their service. I always leave both my cats together in a cat suite. It always looks clean also. Most recently I left my cats this past weekend for 5 days, Missy was at the front desk at the time of the check in and check out. She was very sweet, polite and professional. Thank you so much!
Our 1 year old Brittany got to vacation at the Petville Hotel for the first time. I think he enjoyed it. Our two previous dogs always had a good time there