We've had 2 experience with Petville so far, Grooming and Daycare. Both experience were great. Grooming was excellent, our pup looked so clean and refreshed. Groomer called and notified us of a delay, which moved our appt to another timeslot WELL AHEAD of time which helped us plan the rest of our day. Daycare was also great, we can tell our pup had fun and made a new BFF best fur friend. Ciera is very sweet and really excel in customer service. We have to give her props.
Leah Jones
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December 30, 2022
I’m not normally one to post about local businesses, but my experience with this boarding facility was far from good. Upon drop off, I was informed that my dogs would not have access to a potty area unless I upgraded to the “VIP play” plan ($8 per dog, per 15 minutes, per day) on top of the normal boarding fee. Otherwise they would have to go potty in their small dog run. I asked if they would send picture updates once or twice during their 9 day stay (all other boarding facilities we’ve used have provided this without request) they said not unless I upgraded to yet an additional “VIP” package. They charged me $30 per dog for an exit bath, however one of my pups still had dried feces all over his backside. They did refund the $30 for his bath once I called and told them (the only positive part of my experience). I’m pretty sure the exit bath didn’t included soap because they both smelled terrible upon pick up. I was told their bath was given to them the day before pickup, however they were super wet when I picked them up, and I’m not sure why. We have boarded at a lot of different places, and never had a bad experience per se. My dogs are definitely my babies, and I know that no boarding facility will ever be like home for them. However, the fact that my pups couldn’t even go potty in a decent area unless I paid extra was so frustrating. Very dissatisfied with my experience and do not recommend.
Lu Slade
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October 29, 2023
My dogs always seem to come home exhausted, traumatized, and severally underweight. Sometimes I wonder if they're even feeding my dogs or giving my dog's food away to customers that pay to get food from them. Some employees seem unhappy. It also seems like they (employees) don't stick around too long. I'd really like to know the deal with this place. Location is the only reason why to take my dogs here, but I can't leave them too long because they wouldn't last long. I also never get to see where the put my dogs.
Ez Colin
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December 01, 2023
We had a bad encounter today with a young mixed African-American woman who works here. She was aggressive when we informed her that we had no reservations and huffed and puffed like it was the most inconvenient thing in her life. She also started slamming doors and her demeanor was dark and angry.
But the past three times I came, she was in an awful mood mostly coming from hating her job?The first two times we came, we passed it off as “having a bad day” but three times is too many in a row.
We put our cat in her “cat cottage” and we noticed how they had the window open while it was 55 degrees out and raining. The room that my cat stayed in felt like a meat freezer. We left and came back shortly after finding other accommodation. A different receptionist was very nice and understanding that we didn’t feel comfortable with letting our cat stay here with the previous employee and in the freezing room. She then proceeded to give me the balance of a grand total of 24$, charging me for the whole day. I told her that I could only pay for the two hours that she was here, not for the whole day. That was when the mixed African-American employee w/the beady Lil eyes came in and said “No it’S sTiLl gOiNg tO bE 24$!”. I don’t even work here and I’m the one de-escalating her by explaining, “I will not be speaking with you because you are aggressive”. She continued to antagonize me and tell me its because I did not making a reservation (while there not being single cat inside the kennels). I’d be understanding if they had full kennels but to my surprise walking in, they were all empty. I then had to inform her again that I will not be speaking with you. The furious employee tried to walk into the cat room and say “WeLl it’S sTilL gOinG tO bE 24!”, then started slamming doors. I simply said “no” and refused to interact with a condescending person. The receptionist was kind enough to remove the amount because of what was witnessed with that aggressive employee.
Linda Isley
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October 13, 2023
Our 1 year old Brittany got to vacation at the Petville Hotel for the first time. I think he enjoyed it. Our two previous dogs always had a good time there
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1049 E Mission Rd, San Marcos, CA 92069, USA
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We've had 2 experience with Petville so far, Grooming and Daycare. Both experience were great. Grooming was excellent, our pup looked so clean and refreshed. Groomer called and notified us of a delay, which moved our appt to another timeslot WELL AHEAD of time which helped us plan the rest of our day. Daycare was also great, we can tell our pup had fun and made a new BFF best fur friend. Ciera is very sweet and really excel in customer service. We have to give her props.
I’m not normally one to post about local businesses, but my experience with this boarding facility was far from good. Upon drop off, I was informed that my dogs would not have access to a potty area unless I upgraded to the “VIP play” plan ($8 per dog, per 15 minutes, per day) on top of the normal boarding fee. Otherwise they would have to go potty in their small dog run. I asked if they would send picture updates once or twice during their 9 day stay (all other boarding facilities we’ve used have provided this without request) they said not unless I upgraded to yet an additional “VIP” package. They charged me $30 per dog for an exit bath, however one of my pups still had dried feces all over his backside. They did refund the $30 for his bath once I called and told them (the only positive part of my experience). I’m pretty sure the exit bath didn’t included soap because they both smelled terrible upon pick up. I was told their bath was given to them the day before pickup, however they were super wet when I picked them up, and I’m not sure why. We have boarded at a lot of different places, and never had a bad experience per se. My dogs are definitely my babies, and I know that no boarding facility will ever be like home for them. However, the fact that my pups couldn’t even go potty in a decent area unless I paid extra was so frustrating. Very dissatisfied with my experience and do not recommend.
My dogs always seem to come home exhausted, traumatized, and severally underweight. Sometimes I wonder if they're even feeding my dogs or giving my dog's food away to customers that pay to get food from them. Some employees seem unhappy. It also seems like they (employees) don't stick around too long. I'd really like to know the deal with this place. Location is the only reason why to take my dogs here, but I can't leave them too long because they wouldn't last long. I also never get to see where the put my dogs.
We had a bad encounter today with a young mixed African-American woman who works here. She was aggressive when we informed her that we had no reservations and huffed and puffed like it was the most inconvenient thing in her life. She also started slamming doors and her demeanor was dark and angry. But the past three times I came, she was in an awful mood mostly coming from hating her job?The first two times we came, we passed it off as “having a bad day” but three times is too many in a row. We put our cat in her “cat cottage” and we noticed how they had the window open while it was 55 degrees out and raining. The room that my cat stayed in felt like a meat freezer. We left and came back shortly after finding other accommodation. A different receptionist was very nice and understanding that we didn’t feel comfortable with letting our cat stay here with the previous employee and in the freezing room. She then proceeded to give me the balance of a grand total of 24$, charging me for the whole day. I told her that I could only pay for the two hours that she was here, not for the whole day. That was when the mixed African-American employee w/the beady Lil eyes came in and said “No it’S sTiLl gOiNg tO bE 24$!”. I don’t even work here and I’m the one de-escalating her by explaining, “I will not be speaking with you because you are aggressive”. She continued to antagonize me and tell me its because I did not making a reservation (while there not being single cat inside the kennels). I’d be understanding if they had full kennels but to my surprise walking in, they were all empty. I then had to inform her again that I will not be speaking with you. The furious employee tried to walk into the cat room and say “WeLl it’S sTilL gOinG tO bE 24!”, then started slamming doors. I simply said “no” and refused to interact with a condescending person. The receptionist was kind enough to remove the amount because of what was witnessed with that aggressive employee.
Our 1 year old Brittany got to vacation at the Petville Hotel for the first time. I think he enjoyed it. Our two previous dogs always had a good time there