My Julio got his nails trimmed and they were so kind and loving to him. We can’t wait to go back and get him pampered and bathed. I highly recommend them
destiney ramos
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September 21, 2024
i took both my pugs to get groomed. one of them does NOT let me cut his nails at all. but posh poodle was able to and for some reason he lets me touch his nails now? so whatever they did helped lol. my pugs smell really good and the prices are affordable. thank you!!!
Andrea Lona
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October 16, 2023
Took my fur baby Luna for the first time today to the Posh Poodle and I absolutely LOVEEEEDDD my experience! The attention to detail and warm customer service was awesome! And they left her looking beautiful and smelling amazing! And most importantly she wasn’t absolutely freaked out when I picked her up, she tends to get nervous when she gets groomed and she was perfectly fine at pick up. Definitely recommend!
Bella Zendejas
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January 01, 2025
We had been bringing our dog here regularly without issue, until our last visit.
When I arrived, the place felt unprofessional, with kids managing reservations and a stroller behind the desk (first red flag). They quoted me a higher price without explanation until Beth came over, fumbled through papers, and said our groomer "must have raised the price" but couldn’t explain why. She eventually lowered it to our usual price (second red flag).
At pickup, the customer service felt rushed. They handed me the leash, took payment, and shifted focus to another customer without acknowledging me (third red flag). My dog also seemed unusually subdued, but I assumed he was just tired.
Once home, I noticed his haircut was sloppy, with uneven patches, and then I saw blood drops on the floor. His dewclaw was bleeding. My partner called, but they insisted they hadn’t noticed and dismissed responsibility. Three things wrong with their response:
1. Looking at the picture attached of the bleeding wound, I find it VERY hard to believe the groomer didn't notice this.
2. If they really didn't notice, it gives further proof that they rushed through the job without any care.
3. They were rude in their tone and handling of the matter, making it seem like they didn't believe us.
Frustrated, I returned in person, seeking answers and an apology. Instead, Beth dismissed my concerns, denied noticing the wound, then contradicted herself by suggesting they "might have nicked it" and bizarrely claimed it could be a cancerous cyst. Worse, she roughly grabbed and poked the wound with unwashed hands until I had to pull my dog’s paw away. Her condescending remarks ("It couldn’t have been bleeding that much") were infuriating.
After much back-and-forth, she finally gave a half-hearted apology and told me to see a vet. Later, she texted my partner with another insincere apology, suggesting I "misunderstood her tone." No, I was very very patient after the first several red flags and I was willing to overlook an accident in which they may have cut a section of his skin that was inflammed because accidents happen. What I cannot forgive was the complete disregard of the situation and being gaslit and watching her roughly grab his wound and poke around at it right in front of my eyes while telling me they did me a favor by exposing a potential cancer.
We just got back from the vet, who confirmed it was just a patch of inflammed skin which likely burst or was nicked while being groomed. An expensive vet visit could have been avoided with honesty and basic care.
Accidents happen, but the lack of professionalism, care, and accountability here is inexcusable. I paid $120 plus $20 in tip for this terrible experience and an extra few hundred for the vet visit after her insisting it could be cancerous. We will never be returning.
Carlos Silva
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February 10, 2025
Appointment was very easy to get and they treated my Pitbull Apolo really good. This did give us time to get some stuff done with no worrying about our 5 month old puppy. I definately recommend this place
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7970 Broadway, Lemon Grove, CA 91945, USA
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My Julio got his nails trimmed and they were so kind and loving to him. We can’t wait to go back and get him pampered and bathed. I highly recommend them
i took both my pugs to get groomed. one of them does NOT let me cut his nails at all. but posh poodle was able to and for some reason he lets me touch his nails now? so whatever they did helped lol. my pugs smell really good and the prices are affordable. thank you!!!
Took my fur baby Luna for the first time today to the Posh Poodle and I absolutely LOVEEEEDDD my experience! The attention to detail and warm customer service was awesome! And they left her looking beautiful and smelling amazing! And most importantly she wasn’t absolutely freaked out when I picked her up, she tends to get nervous when she gets groomed and she was perfectly fine at pick up. Definitely recommend!
We had been bringing our dog here regularly without issue, until our last visit. When I arrived, the place felt unprofessional, with kids managing reservations and a stroller behind the desk (first red flag). They quoted me a higher price without explanation until Beth came over, fumbled through papers, and said our groomer "must have raised the price" but couldn’t explain why. She eventually lowered it to our usual price (second red flag). At pickup, the customer service felt rushed. They handed me the leash, took payment, and shifted focus to another customer without acknowledging me (third red flag). My dog also seemed unusually subdued, but I assumed he was just tired. Once home, I noticed his haircut was sloppy, with uneven patches, and then I saw blood drops on the floor. His dewclaw was bleeding. My partner called, but they insisted they hadn’t noticed and dismissed responsibility. Three things wrong with their response: 1. Looking at the picture attached of the bleeding wound, I find it VERY hard to believe the groomer didn't notice this. 2. If they really didn't notice, it gives further proof that they rushed through the job without any care. 3. They were rude in their tone and handling of the matter, making it seem like they didn't believe us. Frustrated, I returned in person, seeking answers and an apology. Instead, Beth dismissed my concerns, denied noticing the wound, then contradicted herself by suggesting they "might have nicked it" and bizarrely claimed it could be a cancerous cyst. Worse, she roughly grabbed and poked the wound with unwashed hands until I had to pull my dog’s paw away. Her condescending remarks ("It couldn’t have been bleeding that much") were infuriating. After much back-and-forth, she finally gave a half-hearted apology and told me to see a vet. Later, she texted my partner with another insincere apology, suggesting I "misunderstood her tone." No, I was very very patient after the first several red flags and I was willing to overlook an accident in which they may have cut a section of his skin that was inflammed because accidents happen. What I cannot forgive was the complete disregard of the situation and being gaslit and watching her roughly grab his wound and poke around at it right in front of my eyes while telling me they did me a favor by exposing a potential cancer. We just got back from the vet, who confirmed it was just a patch of inflammed skin which likely burst or was nicked while being groomed. An expensive vet visit could have been avoided with honesty and basic care. Accidents happen, but the lack of professionalism, care, and accountability here is inexcusable. I paid $120 plus $20 in tip for this terrible experience and an extra few hundred for the vet visit after her insisting it could be cancerous. We will never be returning.
Appointment was very easy to get and they treated my Pitbull Apolo really good. This did give us time to get some stuff done with no worrying about our 5 month old puppy. I definately recommend this place