I’ve always thought this place was a little odd… unfriendly front office staff, the phone rarely answered, and strange doctors. But my animals haven’t needed much beyond routine care, and the prices were decent so I dealt with it. But today I called because my dog has been sick all weekend, and I was told by a very frazzled, rude, and unapologetic woman that they are scheduling a week out and I need to take my dog elsewhere. I pushed a little, asking if they could get us in tomorrow, but she (again very rudely) told me a few names of other places that I should take my dog. I told her I was disappointed because a week out for an appointment is a long time, and she laid into me saying I should have called at 8am (it was 8:30a when I called), that they’re down a doctor, and can’t manage their intake. No apologetic tone or mention of how they’re trying to fix the problem. Just a “deal with it” attitude. She then hung up on me. I was floored at the interaction. Beyond bad service! I ended up calling another vet’s office called Grand Animal Hospital in Pacific Beach. The woman who answered the phone was warm and polite, and she got us in to see the vet right away. It was a night and day experience compared to my interaction with Rancho Mesa. All of my dog’s records have been transferred to the new vet’s office and I will not be going back to Rancho. Save yourself the trouble and frustration and don’t use this office for your animals.
Ohana Cmptr (OCS)
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January 02, 2024
Love these folks, Dr Volk took care of our Alohi, PeggySue, Enzo and Samantha. And our Nalu, we are so pleased that Dr Cooper is now providing the same wonderful loving care as well!!
Nancy Campbell
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May 14, 2024
We’ve been bringing our pups here for years and love all of the different veterinarians and vet techs. They have taken wonderful care of our animals throughout the years.
An N
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January 09, 2024
I have been using this vet hospital for years and they have always been good to me when needed for an emergency or a scheduled check up.
Tammy Linen-Dolph
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October 15, 2023
They are wonderful & caring!!! Dr Cooper and her staff have been caring for our pets for years. They recently provided end of life care for our beloved cat Bowie. We are so appreciative for all of their efforts and compassion.
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8710 Miramar Rd, San Diego, CA 92126, USA
Claim Listing: Rancho Mesa Animal Hospital
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I’ve always thought this place was a little odd… unfriendly front office staff, the phone rarely answered, and strange doctors. But my animals haven’t needed much beyond routine care, and the prices were decent so I dealt with it. But today I called because my dog has been sick all weekend, and I was told by a very frazzled, rude, and unapologetic woman that they are scheduling a week out and I need to take my dog elsewhere. I pushed a little, asking if they could get us in tomorrow, but she (again very rudely) told me a few names of other places that I should take my dog. I told her I was disappointed because a week out for an appointment is a long time, and she laid into me saying I should have called at 8am (it was 8:30a when I called), that they’re down a doctor, and can’t manage their intake. No apologetic tone or mention of how they’re trying to fix the problem. Just a “deal with it” attitude. She then hung up on me. I was floored at the interaction. Beyond bad service! I ended up calling another vet’s office called Grand Animal Hospital in Pacific Beach. The woman who answered the phone was warm and polite, and she got us in to see the vet right away. It was a night and day experience compared to my interaction with Rancho Mesa. All of my dog’s records have been transferred to the new vet’s office and I will not be going back to Rancho. Save yourself the trouble and frustration and don’t use this office for your animals.
Love these folks, Dr Volk took care of our Alohi, PeggySue, Enzo and Samantha. And our Nalu, we are so pleased that Dr Cooper is now providing the same wonderful loving care as well!!
We’ve been bringing our pups here for years and love all of the different veterinarians and vet techs. They have taken wonderful care of our animals throughout the years.
I have been using this vet hospital for years and they have always been good to me when needed for an emergency or a scheduled check up.
They are wonderful & caring!!! Dr Cooper and her staff have been caring for our pets for years. They recently provided end of life care for our beloved cat Bowie. We are so appreciative for all of their efforts and compassion.