Very disappointed with the service I received. I paid for a full groom including bath and was given back my dog without a bath and a complete horrible chop shop haircut. When we went in to ask for the money back because the full service wasn’t completed the groomers admitted to nicking him on his head causing a huge cut. They also tried to tell me my dog has skin issues and it wasn’t dirt still on his body when he very clearly was not given a bath at all. He still had dirt inbetween his toes, not to mention every part of his body looked as if it was shaved with a different length clipper. He was emotionally distraught after his appointment even though at pick up they told me he was very well behaved. There was no reason for him to be rushed he is only 10 pounds, if they didn’t have time for his appointment they should have called to let me know. He was dropped off at 2pm, we called at 5pm to check on him and they informed us he was next up for his bath and grooming, therefore admitting to us he had not even started until hours after drop off. We picked him up at 6:30 pm and they close at 7pm. This tells me they were rushed and failed to give my dog proper treatment. We had been going to this establishment for years but we will be looking elsewhere. Absolutely unacceptable.
Cristina Villa
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November 10, 2024
I’d love Sandy paws grooming so does my dog Ziva I love their affordable and what a great job they do. I love the fact that you have the Groomers the daycare emergency doctor all next to each other that also helps not to mention. It’s a great place to leave your dog my dogs always happy when I pick her up that says a lot
Terry Lynne Wolfe
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October 05, 2024
I wish quite pleased with the grooming service by Dannette. She followed my instructions perfectly. I was pleased that they gave me an early appointment because of my dog’s age and health conditions. It’s nice to know there’s a good local groomer in San Marcos.
Carey Sabala
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October 05, 2024
We tried many places before Sandy Pawz for my senior pitbull and all of them were awful. She would come back after boarding with a host of issues from undue stress to fleas to just missing items. Sandy Pawz was kind of our last resort and shame on me because it is literally right next door to our vet.
Bella absolutely loves it here. They know how to take care of my senior girl and just let her be. She has a host of medical issues and they always take care of her. I get to bring her beds and toys and food and meds, even treats to make her comfortable. I cannot recommend them any higher. It's a 10* as far as I'm concerned.
Eman T
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October 11, 2024
Took 4 hours to groom my 16 pound dog. The dogs don't get groomed at their appointment time, they go in the back and just wait their turn and all the employees just make excuses. As a customer of many years coming here, that is unacceptable and I won't be returning.
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630 Nordahl Rd, San Marcos, CA 92069, USA
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Very disappointed with the service I received. I paid for a full groom including bath and was given back my dog without a bath and a complete horrible chop shop haircut. When we went in to ask for the money back because the full service wasn’t completed the groomers admitted to nicking him on his head causing a huge cut. They also tried to tell me my dog has skin issues and it wasn’t dirt still on his body when he very clearly was not given a bath at all. He still had dirt inbetween his toes, not to mention every part of his body looked as if it was shaved with a different length clipper. He was emotionally distraught after his appointment even though at pick up they told me he was very well behaved. There was no reason for him to be rushed he is only 10 pounds, if they didn’t have time for his appointment they should have called to let me know. He was dropped off at 2pm, we called at 5pm to check on him and they informed us he was next up for his bath and grooming, therefore admitting to us he had not even started until hours after drop off. We picked him up at 6:30 pm and they close at 7pm. This tells me they were rushed and failed to give my dog proper treatment. We had been going to this establishment for years but we will be looking elsewhere. Absolutely unacceptable.
I’d love Sandy paws grooming so does my dog Ziva I love their affordable and what a great job they do. I love the fact that you have the Groomers the daycare emergency doctor all next to each other that also helps not to mention. It’s a great place to leave your dog my dogs always happy when I pick her up that says a lot
I wish quite pleased with the grooming service by Dannette. She followed my instructions perfectly. I was pleased that they gave me an early appointment because of my dog’s age and health conditions. It’s nice to know there’s a good local groomer in San Marcos.
We tried many places before Sandy Pawz for my senior pitbull and all of them were awful. She would come back after boarding with a host of issues from undue stress to fleas to just missing items. Sandy Pawz was kind of our last resort and shame on me because it is literally right next door to our vet. Bella absolutely loves it here. They know how to take care of my senior girl and just let her be. She has a host of medical issues and they always take care of her. I get to bring her beds and toys and food and meds, even treats to make her comfortable. I cannot recommend them any higher. It's a 10* as far as I'm concerned.
Took 4 hours to groom my 16 pound dog. The dogs don't get groomed at their appointment time, they go in the back and just wait their turn and all the employees just make excuses. As a customer of many years coming here, that is unacceptable and I won't be returning.