My dog was bitten at their daycare. Initially, we were charged for the resulting vet care. They would not give us the info to contact the owners of the offending dog, nor would they contact them on our behalf, even though the law clearly states that if a dog attacks another dog, the owners of the offending dog are responsible for any ensuing vet care. After a ridiculous process, our vet charges were eventually refunded. It is absolutely beyond my understanding why a business like this would even do such nonsense in the first place. A simple fix is to have daycare users sign an agreement that if their dog causes injury to another dog during daycare, they are responsible for vet care charges. My experience is that they have terrible business practices and expensive vet fees. The clinic manager is not a good customer service person, and it shows by the poor customer service skills of some of the employees.
Kathleen O'Hara
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August 20, 2024
I have had a couple of good experiences here. My dog had an abscess in her mouth that turned out to be a tumor. The vet provided us with several options including doing nothing because she was an old dog and no pressure to pursue surgery, etc. A few years later when she needed to be put down they were very caring and compassionate. I plan on bringing our pets here in the future.
Kelsey Doran
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June 30, 2022
We've been taking our pup here for the last 2ish years. Our most frequent services we used were Overnight Boarding and Sedated Nail Trim. It is very hard to find a place to trust especially with sedation AND to find a place that can handle a dog that is aggressive towards other pets. For boarding they have special services to keep him separate so there is no accidents. (SO STRESSFUL as the dog mom!!) After his first stay my fears were smothered! They absolutely loved our pup and I knew they actually cared about his well being & understood what type of care he needed. Every time we were there they would recognize him by name and adored having him. Now that we have moved out of state I had to request his medical records to another Vet. I talked with Jolene - She helped me transfer the medical records. She was incredibly sweet!!! So refreshing to talk to someone that is so cheerful!!!!! I am all about reviews and leave them honestly! I can't say enough good things! Over 2 years of visits almost every 6 weeks on average and then all the times we had to board him for our long weekend trips.....yes this place is GREAT!!!!!! Over that time period I can't even recall having any type of issue with the staffing or services big or little. Hope this helps someone who is looking for a great place to trust with their pets.
LeAnne Mellon
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August 26, 2024
We we took our six-year-old bunny, Butterscotch, to this VCA Vet Hospital this morning to have her health evaluated. From the front office staff to Asst Malika, and
Dr. Thomas, we felt comfortable and well cared for. (LOL) And as for “Miss B”, We could not have been happier with her care and attention. Jim & and I were concerned that she had gotten sick after losing her sister last month. Personality had changed and she was losing her hair. We are so glad she is healthy but maybe grieving her sister’s loss. I am happy to give this Hospital and Dr. Thomas and staff my highest recommendation.
Stephanie Stanek
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May 03, 2024
Dr. Schauer is so incredibly thorough with both our dogs and cats! She read over the entirety of their transfer records before the first appt and was very familiar with their medical history before meeting them. She’s up to date on the latest diagnostics and tests available. She’s also personable, friendly and you can tell she absolutely loves what she does. All the other staff we’ve interacted with are lovely as well - too many to list. They help us get to the room quickly, ask if we want help out and the place is spotless/clean. Love the hospital manager who keeps it all together! We are excited to start doggy day camp in a few weeks.
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655 W Citracado Pkwy, Escondido, CA 92025, USA
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My dog was bitten at their daycare. Initially, we were charged for the resulting vet care. They would not give us the info to contact the owners of the offending dog, nor would they contact them on our behalf, even though the law clearly states that if a dog attacks another dog, the owners of the offending dog are responsible for any ensuing vet care. After a ridiculous process, our vet charges were eventually refunded. It is absolutely beyond my understanding why a business like this would even do such nonsense in the first place. A simple fix is to have daycare users sign an agreement that if their dog causes injury to another dog during daycare, they are responsible for vet care charges. My experience is that they have terrible business practices and expensive vet fees. The clinic manager is not a good customer service person, and it shows by the poor customer service skills of some of the employees.
I have had a couple of good experiences here. My dog had an abscess in her mouth that turned out to be a tumor. The vet provided us with several options including doing nothing because she was an old dog and no pressure to pursue surgery, etc. A few years later when she needed to be put down they were very caring and compassionate. I plan on bringing our pets here in the future.
We've been taking our pup here for the last 2ish years. Our most frequent services we used were Overnight Boarding and Sedated Nail Trim. It is very hard to find a place to trust especially with sedation AND to find a place that can handle a dog that is aggressive towards other pets. For boarding they have special services to keep him separate so there is no accidents. (SO STRESSFUL as the dog mom!!) After his first stay my fears were smothered! They absolutely loved our pup and I knew they actually cared about his well being & understood what type of care he needed. Every time we were there they would recognize him by name and adored having him. Now that we have moved out of state I had to request his medical records to another Vet. I talked with Jolene - She helped me transfer the medical records. She was incredibly sweet!!! So refreshing to talk to someone that is so cheerful!!!!! I am all about reviews and leave them honestly! I can't say enough good things! Over 2 years of visits almost every 6 weeks on average and then all the times we had to board him for our long weekend trips.....yes this place is GREAT!!!!!! Over that time period I can't even recall having any type of issue with the staffing or services big or little. Hope this helps someone who is looking for a great place to trust with their pets.
We we took our six-year-old bunny, Butterscotch, to this VCA Vet Hospital this morning to have her health evaluated. From the front office staff to Asst Malika, and Dr. Thomas, we felt comfortable and well cared for. (LOL) And as for “Miss B”, We could not have been happier with her care and attention. Jim & and I were concerned that she had gotten sick after losing her sister last month. Personality had changed and she was losing her hair. We are so glad she is healthy but maybe grieving her sister’s loss. I am happy to give this Hospital and Dr. Thomas and staff my highest recommendation.
Dr. Schauer is so incredibly thorough with both our dogs and cats! She read over the entirety of their transfer records before the first appt and was very familiar with their medical history before meeting them. She’s up to date on the latest diagnostics and tests available. She’s also personable, friendly and you can tell she absolutely loves what she does. All the other staff we’ve interacted with are lovely as well - too many to list. They help us get to the room quickly, ask if we want help out and the place is spotless/clean. Love the hospital manager who keeps it all together! We are excited to start doggy day camp in a few weeks.