The care at this facility was stellar under Dr. Roper. However, once VCA took over it has been less than satisfactory. First, practically every time I've had a scheduled appointment I have waited at least an hour and a half. Secondly, almost every time I have left an appointment, the clinic has made an error. Even worse, they don't take responsibility or make it right. Sometimes they have forgotten to give me what I paid for (once medication; another a written prescription for steroids) and another time they did not draw enough blood for a conclusive result. I was told by the front desk that they would not refund the blood draw due to "there being a result; just an inclusive (one)" Lastly, my dog had clear liquid coming from his eye and was squinting. Dr. Jones took a brief glimpse at his eye and said because it was not red or seemingly infected, eye drops were recommended. She also frequently has told me that tears are common, which I could understand; however, I have had my dog since he was 12 weeks and tears have not been common for him! The problem never got worse, but it never got better. Dr. Jones never called back to follow up or returned my phone calls. I was finally able to get an antibiotic ointment (from a vet tech where I adopted him) for his eye and the problem cleared up drastically within one day as he is no longer squinting. Furthermore, this vet tech (who does not even have a bachelor degree) was concerned that his eye was not dyed for a scratch by Dr. Jones, which not even proposed at his VCA Baypark visit. Despite an incorrect diagnosis/intervention as well as a technical mistake on their end regarding a blood draw, they will not call in additional medication and require another office visit for both issues. Cumbersome, poor customer service, poor clinical care, and a money pit. Its unfortunate, but I recommend staying away from this place. I am forced to file a complaint with corporate VCA and the medical board for Dr. Jones so that other animals are not cared for inadequately.
Melody Garner
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January 17, 2025
The BEST pet establishment I have yet to come across. Every other vet that I’ve taken my dog to has been a highly negative experience. But since bringing my dog to VCA, I have been extremely satisfied with the services and customer service. You can tell each employee really cares for each pet and takes a lot of time to fully explain procedures and details. They are not just out to get your money like I have seen some other places. Five stars all around and I’m very grateful that we found this place. I highly recommend VCA to all others looking for a trustworthy Vet that will take care of your fur baby.
L Swift
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January 13, 2025
Super friendly staff. Got us in super fast. Reasonable prices. First exam free by filling out online form beforehand
J Whyte
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August 23, 2024
I used to have such good experiences coming to this animal hospital until I realized they couldn’t care less about their patients and only care about how much money they’re going to make. I called and asked for a “rough estimate” to spay my 60lb female dog who has been a client for years and the woman told me “rough estimate including blood work would be about $600.” I agreed and made an appointment to come in next week. She called me back 5 minutes later and said “after looking at our previous estimate it’s going to be $1600-$1700” I said that was almost 3x as much as I was just quoted and she replied “you asked for a ROUGH ESTIMATE” and hung up on me mid sentence. Actually insane what a simple procedure they’ll charge you almost $2000 for and become hostile and rude after you turn it down. I also wonder why they charge some 60lb female dogs $600 and other patients $1700. Seems like they’re pulling these numbers out of nowhere:) Will be taking her to a different hospital from now on! I added a photo of the “ROUGH ESTIMATE” from VCA for $1700 vs my new vets rough estimate for $650!! DO YOUR RESEARCH BEFORE DECIDING TO GO HERE!!!!
Ana Beltran
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March 27, 2024
Dr Posthumus is very sweet and professional- you can tell that he cares about animals. Whenever we come here, Mia receives great, quality care. Thank you for everything!
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3024 Hancock St, San Diego, CA 92110, USA
Claim Listing: VCA Bay Park Animal Hospital
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The care at this facility was stellar under Dr. Roper. However, once VCA took over it has been less than satisfactory. First, practically every time I've had a scheduled appointment I have waited at least an hour and a half. Secondly, almost every time I have left an appointment, the clinic has made an error. Even worse, they don't take responsibility or make it right. Sometimes they have forgotten to give me what I paid for (once medication; another a written prescription for steroids) and another time they did not draw enough blood for a conclusive result. I was told by the front desk that they would not refund the blood draw due to "there being a result; just an inclusive (one)" Lastly, my dog had clear liquid coming from his eye and was squinting. Dr. Jones took a brief glimpse at his eye and said because it was not red or seemingly infected, eye drops were recommended. She also frequently has told me that tears are common, which I could understand; however, I have had my dog since he was 12 weeks and tears have not been common for him! The problem never got worse, but it never got better. Dr. Jones never called back to follow up or returned my phone calls. I was finally able to get an antibiotic ointment (from a vet tech where I adopted him) for his eye and the problem cleared up drastically within one day as he is no longer squinting. Furthermore, this vet tech (who does not even have a bachelor degree) was concerned that his eye was not dyed for a scratch by Dr. Jones, which not even proposed at his VCA Baypark visit. Despite an incorrect diagnosis/intervention as well as a technical mistake on their end regarding a blood draw, they will not call in additional medication and require another office visit for both issues. Cumbersome, poor customer service, poor clinical care, and a money pit. Its unfortunate, but I recommend staying away from this place. I am forced to file a complaint with corporate VCA and the medical board for Dr. Jones so that other animals are not cared for inadequately.
The BEST pet establishment I have yet to come across. Every other vet that I’ve taken my dog to has been a highly negative experience. But since bringing my dog to VCA, I have been extremely satisfied with the services and customer service. You can tell each employee really cares for each pet and takes a lot of time to fully explain procedures and details. They are not just out to get your money like I have seen some other places. Five stars all around and I’m very grateful that we found this place. I highly recommend VCA to all others looking for a trustworthy Vet that will take care of your fur baby.
Super friendly staff. Got us in super fast. Reasonable prices. First exam free by filling out online form beforehand
I used to have such good experiences coming to this animal hospital until I realized they couldn’t care less about their patients and only care about how much money they’re going to make. I called and asked for a “rough estimate” to spay my 60lb female dog who has been a client for years and the woman told me “rough estimate including blood work would be about $600.” I agreed and made an appointment to come in next week. She called me back 5 minutes later and said “after looking at our previous estimate it’s going to be $1600-$1700” I said that was almost 3x as much as I was just quoted and she replied “you asked for a ROUGH ESTIMATE” and hung up on me mid sentence. Actually insane what a simple procedure they’ll charge you almost $2000 for and become hostile and rude after you turn it down. I also wonder why they charge some 60lb female dogs $600 and other patients $1700. Seems like they’re pulling these numbers out of nowhere:) Will be taking her to a different hospital from now on! I added a photo of the “ROUGH ESTIMATE” from VCA for $1700 vs my new vets rough estimate for $650!! DO YOUR RESEARCH BEFORE DECIDING TO GO HERE!!!!
Dr Posthumus is very sweet and professional- you can tell that he cares about animals. Whenever we come here, Mia receives great, quality care. Thank you for everything!