Dr Posthumus is very sweet and professional- you can tell that he cares about animals. Whenever we come here, Mia receives great, quality care. Thank you for everything!
Joao Marinho
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March 28, 2024
I just wanted to say thank you for all the staff who helped me with Rocket 🐕. I apologize for not remembering your names, but you treated Rocket 🚀 🐕 like a queen 👑 she is. Thank you so much! God bless you all. 🙏
Amanda Badua
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July 06, 2023
Wow, I can’t believe I somehow forgot to write a review of my experience. This happened several years ago, but it still hurts just the same.
Several years ago, my husband and I brought our 4 year old cat in as she was experiencing severe health problems very suddenly. We got her in for an appointment very soon and were happy. They wanted to run all different types of tests which we approved as we wanted to know what was going on. Her fur was falling off in patches and she was losing weight fast. They did their tests (which at the time cost about $500-$600) and were told that we would be called within 3-4 days with results. We waited….and waited. 7 days later I decide to call back as our cat was quickly declining and we needed to know the results as soon as we could. We were met back with “oh, your vet is on vacation and will get back to you when he is in office” I was stunned. How? How do you just leave for vacation without leaving results for another vet in your clinic to call us? They completely forgot about us. By the time the vet was back from vacation, our cat had sadly passed away. To this day we still have no clue what caused it as the results all came back negative. We had to watch our cat die in our arms because this clinic failed to provide us with results we paid for in a timely manner.
But wait…it gets worse.
On top of the bill we noticed that we had a random charge for Sephora in Fashion Valley Mall. Another $500 stolen from us. We tried to call our bank to have the charges reversed, but because the bank we had at the time and the location of the purchase, we were not able to get a refund. The thing is, which is highly concerning & I’m hoping at the least has been fixed today, is that they took our card behind a corner of a wall and was gone for several minutes. Between the time of the transaction, the last place we used our card was at this vet. While I don’t want to outright accuse this clinic of anything, this is just so highly suspicious that it feels important to bring up.
I feel it was partially our fault for not watching the receptionist closely, but it also is so heartbreaking to know that people like this truly exist in the world. We put our trust into this clinic and it completely backfired in our faces. We never went back here & warned all friends to avoid this place at all costs. I highly recommend Turquoise Animal Hospital in Pacific Beach/La Jolla area. Though they can be just as pricey, they have always been very efficient with getting back to us in a timely manner and providing our other animals with the love and respect they deserve.
Scott Freeman
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June 19, 2023
Absolutely terrible experience all around. Firstly, while I was waiting with my cat in the room, the lab tech bursted in without knocking (therefore giving me no time to grab my cat), which led my cat to run right out of the room since she happened to be near the door when the lab tech opened it without warning.
Secondly, I very clearly informed both the lab tech and the vet that my cat needs to be at least partially sedated if they are going to give her any shots, since she reacts very negatively to them when fully alert. Not only was I crystal clear about this, but they included Gabapentin (for sedation) as part of the bill before proceeding with taking my cat to the back room, so I of course thought they were going to give her the Gabapentin before the shots. When they brought her back out, I discovered they had completely ignored me and attempted to give her the shots without any form of sedation. They then acted like I should be sorry that my cat "drew blood" on one of the tech's fingers. None of this would have happened if they simply listened to my clear instructions. Moreover, I have no doubt that they were quite aggressive with her because: 1) that is the first time she's ever bitten a vet / lab tech (she's 7 y/o), and 2) she was visibly shaking uncontrollably on the way home, which was another first for her.
I will no go back to this vet again. Since then, we've switched vets and we've had no issues whatsoever.
Laura Darius
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May 12, 2021
i have been taking my various cats to Dr. Roper for 16 years. I have always been pleased and secure with his care, opinions, and personal concern. Most recently because Dr. Roper was not available I took my cat to see Dr. Jones, a new member of their vet staff. She was very thorough and took time to answer all my questions. The administrative and tech staff has always been responsive, efficient and courteous. I would recommend this vet practice to anyone who has pets. They are now part of the VCA system and the care has remained personal.
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Dr Posthumus is very sweet and professional- you can tell that he cares about animals. Whenever we come here, Mia receives great, quality care. Thank you for everything!
I just wanted to say thank you for all the staff who helped me with Rocket 🐕. I apologize for not remembering your names, but you treated Rocket 🚀 🐕 like a queen 👑 she is. Thank you so much! God bless you all. 🙏
Wow, I can’t believe I somehow forgot to write a review of my experience. This happened several years ago, but it still hurts just the same. Several years ago, my husband and I brought our 4 year old cat in as she was experiencing severe health problems very suddenly. We got her in for an appointment very soon and were happy. They wanted to run all different types of tests which we approved as we wanted to know what was going on. Her fur was falling off in patches and she was losing weight fast. They did their tests (which at the time cost about $500-$600) and were told that we would be called within 3-4 days with results. We waited….and waited. 7 days later I decide to call back as our cat was quickly declining and we needed to know the results as soon as we could. We were met back with “oh, your vet is on vacation and will get back to you when he is in office” I was stunned. How? How do you just leave for vacation without leaving results for another vet in your clinic to call us? They completely forgot about us. By the time the vet was back from vacation, our cat had sadly passed away. To this day we still have no clue what caused it as the results all came back negative. We had to watch our cat die in our arms because this clinic failed to provide us with results we paid for in a timely manner. But wait…it gets worse. On top of the bill we noticed that we had a random charge for Sephora in Fashion Valley Mall. Another $500 stolen from us. We tried to call our bank to have the charges reversed, but because the bank we had at the time and the location of the purchase, we were not able to get a refund. The thing is, which is highly concerning & I’m hoping at the least has been fixed today, is that they took our card behind a corner of a wall and was gone for several minutes. Between the time of the transaction, the last place we used our card was at this vet. While I don’t want to outright accuse this clinic of anything, this is just so highly suspicious that it feels important to bring up. I feel it was partially our fault for not watching the receptionist closely, but it also is so heartbreaking to know that people like this truly exist in the world. We put our trust into this clinic and it completely backfired in our faces. We never went back here & warned all friends to avoid this place at all costs. I highly recommend Turquoise Animal Hospital in Pacific Beach/La Jolla area. Though they can be just as pricey, they have always been very efficient with getting back to us in a timely manner and providing our other animals with the love and respect they deserve.
Absolutely terrible experience all around. Firstly, while I was waiting with my cat in the room, the lab tech bursted in without knocking (therefore giving me no time to grab my cat), which led my cat to run right out of the room since she happened to be near the door when the lab tech opened it without warning. Secondly, I very clearly informed both the lab tech and the vet that my cat needs to be at least partially sedated if they are going to give her any shots, since she reacts very negatively to them when fully alert. Not only was I crystal clear about this, but they included Gabapentin (for sedation) as part of the bill before proceeding with taking my cat to the back room, so I of course thought they were going to give her the Gabapentin before the shots. When they brought her back out, I discovered they had completely ignored me and attempted to give her the shots without any form of sedation. They then acted like I should be sorry that my cat "drew blood" on one of the tech's fingers. None of this would have happened if they simply listened to my clear instructions. Moreover, I have no doubt that they were quite aggressive with her because: 1) that is the first time she's ever bitten a vet / lab tech (she's 7 y/o), and 2) she was visibly shaking uncontrollably on the way home, which was another first for her. I will no go back to this vet again. Since then, we've switched vets and we've had no issues whatsoever.
i have been taking my various cats to Dr. Roper for 16 years. I have always been pleased and secure with his care, opinions, and personal concern. Most recently because Dr. Roper was not available I took my cat to see Dr. Jones, a new member of their vet staff. She was very thorough and took time to answer all my questions. The administrative and tech staff has always been responsive, efficient and courteous. I would recommend this vet practice to anyone who has pets. They are now part of the VCA system and the care has remained personal.