Staff and facility was excellent! I was nervous leaving my pups for the first time but being able to see them on the webcam set my mind at ease. I called twice to check on them and both times staff answered the phone and gave me an update. They also sent adorable pictures of them while at play. worth every penny. I will be checking them in again in the future!!
Amber Marquez
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August 20, 2024
Wag Hotel exceeded all my expectations for boarding my Frenchie. First off, the staff is incredible—they’re clearly happy to be there, and that made all the difference. My Frenchie stayed for 10 days while I was working in Miami, and since I usually travel with him, leaving him for so long was tough. Thankfully, the webcam was a lifesaver; I could check in on him anytime and see if he was eating and when. The “hotel schedule” they provide is great for keeping track of what he’s up to throughout the day.
I was worried he might not eat much during the first few days as he adjusted, so I requested they give him breakfast and dinner. To my surprise, they went above and beyond by offering him lunch and a treat to encourage him to eat during the midday. It felt like they were treating him just as I would, and I couldn’t have been more grateful.
I kept the webcam on even during my flight back, and it was so reassuring to see how gentle they were with him. They even took the time to refluff and remake his bed during housekeeping. They allowed me to leave him with a blanket that smelled like me to help with his anxiety, which was such a thoughtful touch. I also took one of his toys along for the same reason, and it was comforting to know they were taking care of him just the way I would.
One of the best parts of Wag Hotel was their attention to detail with his feeding. I add salmon oil and supplements to his breakfast, and they had no problem accommodating that. Next time, I plan to sign him up for all-day play every other day so he can socialize more without getting too exhausted.
The pictures they send three times a day are incredibly comforting—I could even tell from them that he made a Frenchie friend! They noted that he was getting plenty of pets and cuddles from the staff, and they even played fetch with him. It was a 100/10 experience. If you’re as protective of your dog as I am, Wag Hotel is the place you need. My only small wish is that they had cameras for the play breaks, but that’s why I’ll opt for all-day play next time. This experience was flawless, and I couldn’t recommend them more.
The 24/7 drop off and pick up was also so comforting. Now if I want to go out for the night such as a concert I can drop him off and pick him any time !
David Lucero
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October 29, 2024
This is our fourth time boarding with Wags Hotel in Mission Valley and they are great. The staff are all passionate and friendly with pets. They send us pictures of our pets having a good time and our dogs actually get excited when we pull in to the parking lot to drop them off. It really leaves us peace of mind knowing our family pets are in good hands. We look forward to boarding with them again when the need arrives.
Leslie Roos
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October 13, 2024
I have been bringing my dogs to Wag Hotels for the last 8 years and been super happy with the attentive care they receive. They have always gone above and beyond treating my dogs like their own. Great communication from the staff which I appreciate and always an enthusiastic welcome. I love that they set boundaries if my guy gets too rambunctious. I credit the staff for helping him be a better socialized dog. Thank you Wag Hotels SD staff for continued excellent care of my dogs!
Rebecca Caabay
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June 24, 2024
Our second stay, and once again, an exceptional experience! Top-notch customer service for both pets and owners to feel welcomed and comfortable. As a pitbull owner, finding accommodating places is challenging but here I feel completely reassured. It's heartwarming to see him enjoying himself and socializing, something not every place allows for pitbulls. He did amazingly well on his report card! Proof of the 24/7 care and attention he receives here. Gives me a great peace of mind getting picture updates of our pup having a blast. Will definitely be returning knowing Anakin will be in the best hands possible.
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Staff and facility was excellent! I was nervous leaving my pups for the first time but being able to see them on the webcam set my mind at ease. I called twice to check on them and both times staff answered the phone and gave me an update. They also sent adorable pictures of them while at play. worth every penny. I will be checking them in again in the future!!
Wag Hotel exceeded all my expectations for boarding my Frenchie. First off, the staff is incredible—they’re clearly happy to be there, and that made all the difference. My Frenchie stayed for 10 days while I was working in Miami, and since I usually travel with him, leaving him for so long was tough. Thankfully, the webcam was a lifesaver; I could check in on him anytime and see if he was eating and when. The “hotel schedule” they provide is great for keeping track of what he’s up to throughout the day. I was worried he might not eat much during the first few days as he adjusted, so I requested they give him breakfast and dinner. To my surprise, they went above and beyond by offering him lunch and a treat to encourage him to eat during the midday. It felt like they were treating him just as I would, and I couldn’t have been more grateful. I kept the webcam on even during my flight back, and it was so reassuring to see how gentle they were with him. They even took the time to refluff and remake his bed during housekeeping. They allowed me to leave him with a blanket that smelled like me to help with his anxiety, which was such a thoughtful touch. I also took one of his toys along for the same reason, and it was comforting to know they were taking care of him just the way I would. One of the best parts of Wag Hotel was their attention to detail with his feeding. I add salmon oil and supplements to his breakfast, and they had no problem accommodating that. Next time, I plan to sign him up for all-day play every other day so he can socialize more without getting too exhausted. The pictures they send three times a day are incredibly comforting—I could even tell from them that he made a Frenchie friend! They noted that he was getting plenty of pets and cuddles from the staff, and they even played fetch with him. It was a 100/10 experience. If you’re as protective of your dog as I am, Wag Hotel is the place you need. My only small wish is that they had cameras for the play breaks, but that’s why I’ll opt for all-day play next time. This experience was flawless, and I couldn’t recommend them more. The 24/7 drop off and pick up was also so comforting. Now if I want to go out for the night such as a concert I can drop him off and pick him any time !
This is our fourth time boarding with Wags Hotel in Mission Valley and they are great. The staff are all passionate and friendly with pets. They send us pictures of our pets having a good time and our dogs actually get excited when we pull in to the parking lot to drop them off. It really leaves us peace of mind knowing our family pets are in good hands. We look forward to boarding with them again when the need arrives.
I have been bringing my dogs to Wag Hotels for the last 8 years and been super happy with the attentive care they receive. They have always gone above and beyond treating my dogs like their own. Great communication from the staff which I appreciate and always an enthusiastic welcome. I love that they set boundaries if my guy gets too rambunctious. I credit the staff for helping him be a better socialized dog. Thank you Wag Hotels SD staff for continued excellent care of my dogs!
Our second stay, and once again, an exceptional experience! Top-notch customer service for both pets and owners to feel welcomed and comfortable. As a pitbull owner, finding accommodating places is challenging but here I feel completely reassured. It's heartwarming to see him enjoying himself and socializing, something not every place allows for pitbulls. He did amazingly well on his report card! Proof of the 24/7 care and attention he receives here. Gives me a great peace of mind getting picture updates of our pup having a blast. Will definitely be returning knowing Anakin will be in the best hands possible.