Overall always a great experience as always with wag hotels. Staff is always very friendly and I have peace of mind that my dogs are well cared for. I always get a suite so I can view my dogs when they’re in their suite. The only thing I would say that could be improved is the internet connection that the cameras are connected to. There are times where the cameras are not viewable in there suite.
Amber Marquez
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August 20, 2024
Wag Hotel exceeded all my expectations for boarding my Frenchie. First off, the staff is incredible—they’re clearly happy to be there, and that made all the difference. My Frenchie stayed for 10 days while I was working in Miami, and since I usually travel with him, leaving him for so long was tough. Thankfully, the webcam was a lifesaver; I could check in on him anytime and see if he was eating and when. The “hotel schedule” they provide is great for keeping track of what he’s up to throughout the day.
I was worried he might not eat much during the first few days as he adjusted, so I requested they give him breakfast and dinner. To my surprise, they went above and beyond by offering him lunch and a treat to encourage him to eat during the midday. It felt like they were treating him just as I would, and I couldn’t have been more grateful.
I kept the webcam on even during my flight back, and it was so reassuring to see how gentle they were with him. They even took the time to refluff and remake his bed during housekeeping. They allowed me to leave him with a blanket that smelled like me to help with his anxiety, which was such a thoughtful touch. I also took one of his toys along for the same reason, and it was comforting to know they were taking care of him just the way I would.
One of the best parts of Wag Hotel was their attention to detail with his feeding. I add salmon oil and supplements to his breakfast, and they had no problem accommodating that. Next time, I plan to sign him up for all-day play every other day so he can socialize more without getting too exhausted.
The pictures they send three times a day are incredibly comforting—I could even tell from them that he made a Frenchie friend! They noted that he was getting plenty of pets and cuddles from the staff, and they even played fetch with him. It was a 100/10 experience. If you’re as protective of your dog as I am, Wag Hotel is the place you need. My only small wish is that they had cameras for the play breaks, but that’s why I’ll opt for all-day play next time. This experience was flawless, and I couldn’t recommend them more.
The 24/7 drop off and pick up was also so comforting. Now if I want to go out for the night such as a concert I can drop him off and pick him any time !
Kelly Wood
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October 08, 2024
Staff and facility was excellent! I was nervous leaving my pups for the first time but being able to see them on the webcam set my mind at ease. I called twice to check on them and both times staff answered the phone and gave me an update. They also sent adorable pictures of them while at play. worth every penny. I will be checking them in again in the future!!
Nancy Xiong
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November 22, 2024
I cannot say enough good things about Wag hotel. From the moment I walked in, I could tell they genuinely care about the dogs in their care. The facility is clean, well-organized, and designed with safety and fun in mind.
The staff is incredible—knowledgeable, friendly, and attentive. They took the time to understand my dog’s personality, preferences, and needs, ensuring she felt comfortable and loved. My dog comes home happy, well-exercised, and relaxed every time, which speaks volumes about the level of care and engagement she receives throughout the day.
What really sets wag hotel apart is their communication. They provide photos, and notes about my dog’s day, which is so reassuring. It’s clear they go above and beyond to create a positive environment for both pets and their owners.
If you’re looking for a trustworthy and outstanding daycare for your dog, I highly recommend wag hotel. They treat your pet like family, and it shows!
Ana G.
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December 17, 2024
My husband and I loved the Wag hotel for our pups. Their facility was really nice, but what really stood out to me was their communication.
I'm not going to lie, this was the first time leaving our dogs with someone who wasn't close friends or family and I had such a hard time leaving them there (my husband was at work, but was able to talk on the phone and listen to me sob).
We received daily pictures of our dogs and we really liked having access to their playtime, it really gave us a sense of peace and security.
When we picked them up, the staff read to us the dogs' report cards on their stay.
The whole process was easy to book and we really appreciate the first responder discount that Wag provides, as my husband and I are both first responders.
We will definitely book again :)
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Overall always a great experience as always with wag hotels. Staff is always very friendly and I have peace of mind that my dogs are well cared for. I always get a suite so I can view my dogs when they’re in their suite. The only thing I would say that could be improved is the internet connection that the cameras are connected to. There are times where the cameras are not viewable in there suite.
Wag Hotel exceeded all my expectations for boarding my Frenchie. First off, the staff is incredible—they’re clearly happy to be there, and that made all the difference. My Frenchie stayed for 10 days while I was working in Miami, and since I usually travel with him, leaving him for so long was tough. Thankfully, the webcam was a lifesaver; I could check in on him anytime and see if he was eating and when. The “hotel schedule” they provide is great for keeping track of what he’s up to throughout the day. I was worried he might not eat much during the first few days as he adjusted, so I requested they give him breakfast and dinner. To my surprise, they went above and beyond by offering him lunch and a treat to encourage him to eat during the midday. It felt like they were treating him just as I would, and I couldn’t have been more grateful. I kept the webcam on even during my flight back, and it was so reassuring to see how gentle they were with him. They even took the time to refluff and remake his bed during housekeeping. They allowed me to leave him with a blanket that smelled like me to help with his anxiety, which was such a thoughtful touch. I also took one of his toys along for the same reason, and it was comforting to know they were taking care of him just the way I would. One of the best parts of Wag Hotel was their attention to detail with his feeding. I add salmon oil and supplements to his breakfast, and they had no problem accommodating that. Next time, I plan to sign him up for all-day play every other day so he can socialize more without getting too exhausted. The pictures they send three times a day are incredibly comforting—I could even tell from them that he made a Frenchie friend! They noted that he was getting plenty of pets and cuddles from the staff, and they even played fetch with him. It was a 100/10 experience. If you’re as protective of your dog as I am, Wag Hotel is the place you need. My only small wish is that they had cameras for the play breaks, but that’s why I’ll opt for all-day play next time. This experience was flawless, and I couldn’t recommend them more. The 24/7 drop off and pick up was also so comforting. Now if I want to go out for the night such as a concert I can drop him off and pick him any time !
Staff and facility was excellent! I was nervous leaving my pups for the first time but being able to see them on the webcam set my mind at ease. I called twice to check on them and both times staff answered the phone and gave me an update. They also sent adorable pictures of them while at play. worth every penny. I will be checking them in again in the future!!
I cannot say enough good things about Wag hotel. From the moment I walked in, I could tell they genuinely care about the dogs in their care. The facility is clean, well-organized, and designed with safety and fun in mind. The staff is incredible—knowledgeable, friendly, and attentive. They took the time to understand my dog’s personality, preferences, and needs, ensuring she felt comfortable and loved. My dog comes home happy, well-exercised, and relaxed every time, which speaks volumes about the level of care and engagement she receives throughout the day. What really sets wag hotel apart is their communication. They provide photos, and notes about my dog’s day, which is so reassuring. It’s clear they go above and beyond to create a positive environment for both pets and their owners. If you’re looking for a trustworthy and outstanding daycare for your dog, I highly recommend wag hotel. They treat your pet like family, and it shows!
My husband and I loved the Wag hotel for our pups. Their facility was really nice, but what really stood out to me was their communication. I'm not going to lie, this was the first time leaving our dogs with someone who wasn't close friends or family and I had such a hard time leaving them there (my husband was at work, but was able to talk on the phone and listen to me sob). We received daily pictures of our dogs and we really liked having access to their playtime, it really gave us a sense of peace and security. When we picked them up, the staff read to us the dogs' report cards on their stay. The whole process was easy to book and we really appreciate the first responder discount that Wag provides, as my husband and I are both first responders. We will definitely book again :)