Urban Wolf — Pet Stores in San Diego

I love this place and my dog does too. I used to make my dog food at home but this business and their expertise has made me have one less thing to do every week or so and it's so nutritious for my dog and it makes me feel proactive for my dogs over all health and wellness. The staff here are so nice, kind, caring and knowledgeable and I appreciate them so much for the love and intention they pour into their dog food. On 10/23 I was also there around 4:30 and this woman walked in and immediately insulted the smell of the place (you're in a raw dog food shop) by saying 'it smells bad in here' and proceeded to stand there and look around while I was being checked out and also going over the reward system and the points I accumulated. We both looked at her kind of in shock, and I was helped out with the rest of my order. She then proceeds to reach over to right in front of me to take dog treats (that are made with love in house btw) and leave. There was no questions about what the place is about or inquiries about what the purpose of the shop was. Just a really rude comments and then proceeds to take free stuff and leave. I (being a human with eyes), reacts and says 'that was so incredibly rude', not weird, RUDE. BECAUSE IT WAS. as a customer and an objective person, I have a right to point out and speak about how incredibly rude and entitled that was. and we both were shocked that someone would walk into an establishment, complain about how it smells and then take free stuff and leave. The review down below giving this place a one star is not surprising given the interaction I witnessed but I just want to say is not at all my experience going here. These people are so caring and thoughtful and passionate. If raw dog food isn't your thing, that's fine but don't insult a passionate company and then complain like they did something to you. You came in with an attitude and then took it to the internet. Honestly crazy. Anyway, if you want your dog to love eating and be lean and healthy and have energy and support two passionate people who care about canine health and wellness, I 1000% recommend these wonderful people. I will never regret making the investment for my dogs health. I have an 11 year old chihuahua and she still seems like she's 5 because of her diet and I will forever praise and be grateful for these wonderful human beings